Someone has created an xbox account with my email account. I NEED HELP TO REMOVE IT!!!

Discus and support Someone has created an xbox account with my email account. I NEED HELP TO REMOVE IT!!! in XBoX Accessibility to solve the problem; Someone has created an xbox account on my email account & i think it was from when i was hacked 3 years ago and i cannot get rid of it. I have changed... Discussion in 'XBoX Accessibility' started by jane dobbins, Jul 4, 2023.

  1. jane dobbins
    jane dobbins Guest

    Someone has created an xbox account with my email account. I NEED HELP TO REMOVE IT!!!


    Someone has created an xbox account on my email account & i think it was from when i was hacked 3 years ago and i cannot get rid of it. I have changed my passwords, security ect.

    All i want to do is speak to a person at microsoft to get them to remove it but i am just going round in circles with xbox support.

    It is a name that is nothing like mine and they have No followers and No friends and offline.

    Do you think they might have created this account when i was hacked but now can't get into it on their xbox. I have NO idea as i dont use xbox but i want this removed.

    ANY HELP would be greatly appreciated

    :)
     
    jane dobbins, Jul 4, 2023
    #1
  2. Tezzarrific Win User

    Someone has created an xbox account with my email account. I NEED HELP TO REMOVE IT!!!

    if you signed into windows on a pc or laptop it sometimes auto creates the xbox account, the name is auto generated.
  3. Tezzarrific Win User

    Someone has created an xbox account with my email account. I NEED HELP TO REMOVE IT!!!

    All microsoft accounts have an xbox account, it is part of microsofts services and is completely normal, you cannot remove it, just don't use it if you don't want to. as you don't use it this is why you see no followers or friends. microsoft accounts give access to xbox, skype, teams, office and lots lots more.
  4. Janet_C Win User

    Someone has created an xbox account with my email account. I NEED HELP TO REMOVE IT!!!

    Hello!

    I'm an independent advisor and a member of the Xbox Community.

    I will be glad to help you.

    The way to contact a Microsoft agent is only through the support web site, depending on the problem you are experiencing, you can enable a certain form of contact, such as call or chat.

    If there is an Xbox account associated with your Microsoft domain email (hotmail/outlook/live), these accounts are considered the same, you can only delete an Xbox profile by deleting the Microsoft account.

    If this is what you are looking to do, you can follow the instructions on this site:

    https://support.microsoft.com/en-us/account-bil...

    Best Regards.
  5. jane dobbins Win User

    Someone has created an xbox account with my email account. I NEED HELP TO REMOVE IT!!!

    Thank you so much for all the info. I think I'm pretty safe then as I have changed password a couple of times.

    Best wishes

    Jane
  6. jane dobbins Win User

    Someone has created an xbox account with my email account. I NEED HELP TO REMOVE IT!!!

    Also can I sign them out of Xbox so if they are using it they can't sign back in as I've changed my password?

    I've signed out of all devices but not sure if this includes Xbox as I don't have one to check
Thema:

Someone has created an xbox account with my email account. I NEED HELP TO REMOVE IT!!!

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