Someone has bought a game as a gift on my old account, how do I talk to a human? I had...

Simon Taylor4 · May 13, 2025

Anyone with a number i can call?

:)

Smwutches

Support no longer uses a directly number. You'd have to request a call back at http://support.xbox.com/contact-us

Fodderof4

I think I need to talk to someone as the link for troubleshooting really was a lot of things I did already, short of talking to someone.

EDIT: Received support. Code from Samsung is only good for an account that has NEVER had game pass. Either I jumped the gun getting it OR having games associated with my account didn't do me any good. So I have to gift or create a new outlook account.

Ronnieee

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

Any issues you want to get help with?

All the answers you will get here is actually coming from a live person. Please let me know how we can help.

XBF-JoannaDark

Hi, AlecWells1,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. I see that you have been attempting to contact our support team due to your issue with Minecraft for PS4. I am happy to help and provide suggestions that will hopefully resolve your problem.

Solution 1: PlayStation® Technical Support FAQ – Home (minecraft.net) this FAQ walks you through issues you might encounter with the game on PS4. Please scroll down to the Login and Lag Issues. Then you can read "Failed to Login-scenario 1 or 2".

Solution 2: Report a Bug

Suppose the above FAQ did not resolve your issue. Then I would highly suggest filing a bug with Minecraft support, and they can further assist you in resolving this problem. Minecraft support is who you want to work with for any issues with accounts.

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."

JosieAvalos1

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Redemption code from Samsung as part of N20U pre-order

How do I actually TALK TO A HUMAN

How do I talk to a human being???

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