someone has been using my debit card fraudulenly on fortnite

Discus and support someone has been using my debit card fraudulenly on fortnite in XBoX Sales and Promo to solve the problem; Hi! I've had 4 payments come out of my account fraudulently paying for Fortnite coins, what do I do? Thanks Emma 8074dc56-3cc1-4502-8e31-a3f725c60718 Discussion in 'XBoX Sales and Promo' started by EmmaC74, Jul 11, 2019.

  1. EmmaC74
    EmmaC74 Guest

    someone has been using my debit card fraudulenly on fortnite


    Hi!

    I've had 4 payments come out of my account fraudulently paying for Fortnite coins, what do I do?

    Thanks

    Emma

    :)
     
    EmmaC74, Jul 11, 2019
    #1
  2. Allebas Win User

    someone has been using my debit card fraudulenly on fortnite

    First, do anyone in your household plays Fornite? This is important information requesting charges not made by you:

    This category covers purchases made by someone else using your payment information (either on your account or their own). Please read the following notes before continuing.

    If you don’t know who made this purchase:

    • If you have compared your bank or credit card statement with your Xbox account purchase history (as well as the purchase histories for all family members) and cannot identify the source of the charge you are seeing, please request
      a call from Xbox Support
      so we can remove this payment instrument to prevent any further unauthorized charges.
    • You will need to contact your financial institution for a refund.
    • If you see charges on your Microsoft account or your child’s Microsoft account that were not made by a known person, contact your financial institution.
    If you do know who made this purchase:

    • If you know the person who made this purchase, see the article Prevent unauthorized purchases on Xbox One for tips on how to keep your
      account secure and prevent unwanted purchases in the future.
    • To help us better protect your account, we’ll need you to tell us whether the person who made the purchase was:
      1. your child;
      2. another child;
      3. an adult in your family;
      4. a friend or other known adult.
    You can provide additional details about who made this purchase, and whether the purchase was made on your account or theirs, when you fill out the refund request.
  3. Swift Oldboy Win User

    someone has been using my debit card fraudulenly on fortnite

    Please don't forget to contact your bank to let them know about your situation, try to get a different debit card as well.
  4. SylvorOnix Win User

    someone has been using my debit card fraudulenly on fortnite

    Mostly all of the solutions here are good. As stated I would remove the debit card from the account then contact the financial institution to report the card compromised to get another one and while doing so contact EA to see if you can get the charges
    credited back to the account and if that doesn't work file a dispute with your financial institution for your money back. Also finding out how the person gained access to your card info may be helpful especially if the cid/cvv code was used to make the purchase
    because it may be a source closer to home doing it rather than an outside source like a random stranger.
  5. SpiralOut46and2 Win User

    someone has been using my debit card fraudulenly on fortnite

    Yes, change your password and remove that payment information from being automatically stored on your console. Also, you can contact your bank to either dispute the charges and report them as fraud, or to cancel the card altogether and have a new one issued
    with new numbers.
  6. FreakRoach Win User

    someone has been using my debit card fraudulenly on fortnite

    You should immediately call your bank and get your debit card blocked and cancelled. It'll also be a good idea to change the password of your Epic account.
Thema:

someone has been using my debit card fraudulenly on fortnite

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