Someone got onto my account and changed my gamerscore and now I’ve received a permanent...

Discus and support Someone got onto my account and changed my gamerscore and now I’ve received a permanent... in XBoX Accessibility to solve the problem; On October 22nd 2019. My account got hacked while I was on a family trip, they boosted my gamerscore. When I got back and saw what had happened, I... Discussion in 'XBoX Accessibility' started by #Freedesposis, May 3, 2022.

  1. Someone got onto my account and changed my gamerscore and now I’ve received a permanent...


    On October 22nd 2019. My account got hacked while I was on a family trip, they boosted my gamerscore. When I got back and saw what had happened, I immediately took action. I tried contacting Xbox support to have them take a look into the situation and prayed that they could even take action and reverse things but there was no luck. Whoever got my account credentials at the time and tampered with pretty much everything, the only thing they didn’t change was the password. My account wasn’t banned at the time but the damage was already done. I take pride within my gamerscore and when they boosted it, it destroyed me. I made a new account to start over and I’m doing good on it but I had all my games on the account that got tampered with. On April 19th 2022, almost 3 years later. My worst fear came true, I received a permanent ban for “user account tampering”. To be fair, I do understand where they are coming from because it was a tampered account since I got hacked and NO ONE COULD DO ANYTHING FOR THE TWO AND A HALF YEARS TRYING TO FIX THIS. But the enforcement team should have the resources to show and prove that i wasn’t the one that tampered with it and that I was clearly hacked without my control. And I thought that’s what would happen when I submitted my case review but they didn’t approve it WITH ZERO INFORMATION BEHIND WHY THEY DIDNT APPROVE IT. I believe my rights have been violated and that I feel like I’ve done so much to make things right and I get absolutely nothing but $2000+ of games and content robbed from me. I’m hopeless and gaming hasn’t been the same for me since. I can’t touch a controller without feeling anxiety, it’s so bad. Please help me

    :)
     
    #Freedesposis, May 3, 2022
    #1
  2. #Freedesposis Win User

    Someone got onto my account and changed my gamerscore and now I’ve received a permanent ban, even though I’ve provided the info to proof that I’ve been hacked and that I’m not in the wrong here.

    Im sorry, I cant just sit here and let this happen. There has to be something I or anyone can do. I can’t accept the fact that someone hacked into my account and caused me all of this to happen. Im in emotional distress. I’ve never went through anything like this before and it’s tough, I can’t continue this. There ban literally makes zero sense since I didn’t alter it nor did I give anyone my information or permission to do anything. I tried so hard to get people to help me fix this when this happened in 2019 and for the past three years. NO ONE HAS LISTENED OR HELPED ME.
  3. Smwutches Win User

    Someone got onto my account and changed my gamerscore and now I’ve received a permanent ban, even though I’ve provided the info to proof that I’ve been hacked and that I’m not in the wrong here.

    There's nothing we can do here on the forums. The enforcement team are the only ones who handle bans and submitting a case review is the only way to contact them. If they upheld their decision, there is nothing else that can be done.
  4. #Freedesposis Win User

    Someone got onto my account and changed my gamerscore and now I’ve received a permanent ban, even though I’ve provided the info to proof that I’ve been hacked and that I’m not in the wrong here.

    This is insane. I’ve been a valued customer for 12 years and this is the thanks I get. Im just going to keep trying I guess. Would over the phone or through text be a better way?
  5. #Freedesposis Win User

    Someone got onto my account and changed my gamerscore and now I’ve received a permanent ban, even though I’ve provided the info to proof that I’ve been hacked and that I’m not in the wrong here.

    So there’s absolutely nothing I can do regarding my situation. I can’t believe this. Like I said, I do understand on how they could’ve detected the tampering but they should’ve also detected that I was hacked beyond my control I’ve never shared any information. It’s messed up that THIS is all the information I have.
    [​IMG]
  6. #Freedesposis Win User

    Someone got onto my account and changed my gamerscore and now I’ve received a permanent ban, even though I’ve provided the info to proof that I’ve been hacked and that I’m not in the wrong here.

    Sad to see no reply. My gamertag is: desposis
Thema:

Someone got onto my account and changed my gamerscore and now I’ve received a permanent...

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