Someone gifted themselves something using my account

Does this problem give you when you have it via wifi or ethernet cable?

Hi!

We are not qualified support staff, and we cannot help you in your ways of refunding the gift.

I advise you to contact Xbox Support
here.

Yes. You can use your Microsoft account balance in the Microsoft Store on physical items so you can use the funds from the gift cards towards a console.

You would have to try contacting Microsoft Rewards support prior to redeeming a gift code to see if you can gift it to someone else. Otherwise, the only option is to have it direct deposited into your account.

Thanks so much I just want to get my brother the gift card so I'll try and contact Microsoft themselves.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Robinson, by your description your account may have been compromised, if you think your account has been hacked follow the procedures below.

Secure your account after you've been hacked

https://support.xbox.com/en-US/help/account-pro...

Regarding the game that has already been redeemed, you can try to request a refund through the link below, but as the item has already been redeemed, it is likely that the refund will not be approved.

Request a refund for digital games

https://support.xbox.com/en-us/help/subscriptio...

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Unfortunately, you will have to call your bank to cancel charges and issue a refund.