Someone deleted my account

I do not have any access to your account.

Recover my account please *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue and I'll do my best to help, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate. However, each account must have a single owner.

Another important point is that the user is responsible for keeping active security information on the account, as well as phone number, alternative email, authenticator application and security key. Moments like this are the options that need to be accessed to confirm identity and account ownership.

When trying to use the password reset option, there is no option left, as well as an alternative phone number or email that you have access to to reset the password?

If not, you can try using the account recovery form below to reset your password: aka.ms/acsr

And if he succeeds, he will only be able to replace the security information that his ex girlfriend entered after 30 days, because he was unable to confirm the identity of the account by sending a code. So, as she has access to current security information, she will be able to undo the change you made. And you two will be in this looping. That's why it's very important to have up-to-date security information for a single user.

If you stay in the looping mentioned above, I believe you have two options:

Try to talk to your ex girlfriend and negotiate access to the account again (I hope you two can work it out and that everything works out)

If the first option doesn't work, all you have to do is contact Microsoft's information security experts to treat your case as a Hackeda account, because that's what happened. I already advance that I do not have access to this type of investigation, because as an Independent Advisor, I am a user and collaborator here in the Community, like you. Access the link below and contact the aforementioned support:

https://answers.microsoft.com/en-us/xbox/forum/...

Good luck

Hope this helps!

Hi. My name is Brilliant and I am happy to assist you today.

If your account is deleted, it is gone forever – and that includes all your games, funds, subscriptions, and everything you have on the account.

Hi Sasha

I am happy to try and help you but please note that this is a community forum and is staffed by volunteers and gamers just like you - not Microsoft staff. We have no access to accounts, Microsoft systems or customer information and can only offer helpful advice.

Sorry to hear about your experience. Sadly this forum is not the place to arrange account recovery - you will need to follow the instructions in the Account Recovery Guide HERE so that XBOX Support can get you back up and running as quickly as possible.

I hope that helps! If my solution solved the problem for you, make sure to come back and click "Was This Reply Helpful - YES" under this post so others with the same issue can find it quickly and easily