Someone changed my accounts phone number and cannot log back into my account.

Hi NicholasLarese,



Hope you are doing fine.

We would like to follow up your concern.

Kindly let us know if you still have issue by posting a reply.



Kind regards,

Hi NicholasLarese,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We are sorry to hear that you are unable to sign into your account. Let us check on this together and sort this out in timely manner.

Just a heads up, Microsoft account is managed by completely automated server. Account security is a top priority at Microsoft, to secure the Microsoft's free account (outlook.com/hotmail.com/live.com/msn.com) you need to add phone number and a secondary email. No one here in Microsoft Community will be able to reset your password, modify and add/remove any personal or security information on your Microsoft account but everyone here can guide you in filling out the recovery form.

• May we know if you can still sign into your account without sending a code to unfamiliar phone number using the previously signed-in device?
  
• May we confirm, did you set-up two-step verification to your account?
  
• In this line, I tried to recover my account through Microsoft, and I got to where it asked me what my Xbox ID was, and it kept saying invalid...
  
  • May we ask for the link of the form you fill out? Or may we know is this a form you fill out?
    
  • May we ask for a screenshot of the error message?
    

Please, do not forget to check here for known issues and support articles that might be related to your concern.

Help with the Microsoft account recovery form

Microsoft Services Agreement

Microsoft account activity policy

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I explained this in the original post: neither my email nor my phone number are associated with the account anymore, so I cannot log into the account, cannot use the recovery tool, and cannot use the account recovery form.

I logged out of my cloud account and logged back in, uninstalled and reinstalled the game, checked for updates.. still nothing. Is there any kind of support for this game? I can't find a single phone number, email address, or website to contact someone to help me.

It most certainly does not work. Because as soon as i put in my password to log in. It wants to verify my account on my previous cell phone number.

I have to get inside my account to change my number which at the moment it isn't allowing me.