Somehow my xbox live rewards is crossed with my friends xbox. So I never recieve credits ...

TrilogyDG503 · Mar 25, 2017

Hello guys. So here's the deal, I've noticed that my Xbox live rewards credits is going to my friends Microsoft account. His gamertag is: BanginChainz503. And I also get his Xbox Live rewards statements from Xbox Live Rewards in the email. That pretty much
confirmed to me our accounts are crossed. He got to enjoy $50.00 dollars of credits some months back. He told me, he didn't know how he got them. I told him, that's my money lol!

The only reason I can think of how our accounts got crossed. He created his xbox account on my Xbox One, when he didn't have a Xbox One yet. He does now though and lives in WA state. I'm in Clackamas, Oregon.

So please, can someone take a look and get this fixed asap.

I Posted pics proving I get his emails and I bought games that should of game me rewards credits. If you need anymore information, pleeeease let me know. I really want to get this fixed so I can using the program. :-/

:)

Goodfellavita · Mar 25, 2017

I recently upgraded to an Xbox One S and did not receive my 15,000 rewards credit.

I recently upgraded to an Xbox One S and renewed Xbox Live for 1-year and did not recieve any rewards credits for these transactions. My gamer tag is Darth Vita

SargentDynamit8 · Mar 25, 2017

I didn't get reward credits

Hello

I was told by reward team that i will get 150,000 reward credits but somehow that never happened. So adjust my rewards credits.

TrilogyDG503 · Mar 25, 2017

Here's a screenshot of my entire account of all my purchases. I hope this is proof enough.

TrilogyDG503 · Mar 25, 2017

And one more screenshot, a close up of a purchase of Battlefield Hardline Preorder: Didn't get any credits for this.

XBLRewards8 · Nov 3, 2018

Hello TrilogyDG503,

We see that you have been accurately rewarded. Your purchases are still tied to your account, but there is an issue with your friends' contact email. You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

For example, since your purchase of Battlefield Hardline was a purchase from the MicrosoftStore.com, it was not eligible for Rewards. Only certain offers reward those purchases.

After investigating your accounts, we see that for some reason your friend had your email account listed as their contact email. They have since updated this information to a different email address, but due to an ongoing issue we have not yet received that
information. Until this issue is resolved, you will continue to receive these emails. Apologies for the inconvenience.

XBLRewards8

Hello TrilogyDG503,

We see that you have been accurately rewarded. Your purchases are still tied to your account, but there is an issue with your friends' contact email. You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

For example, since your purchase of Battlefield Hardline was a purchase from the MicrosoftStore.com, it was not eligible for Rewards. Only certain offers reward those purchases.

After investigating your accounts, we see that for some reason your friend had your email account listed as their contact email. They have since updated this information to a different email address, but due to an ongoing issue we have not yet received that
information. Until this issue is resolved, you will continue to receive these emails. Apologies for the inconvenience.

TrilogyDG503

Here's a screenshot of my entire account of all my purchases. I hope this is proof enough.

[IMG]

TrilogyDG503

And one more screenshot, a close up of a purchase of Battlefield Hardline Preorder: Didn't get any credits for this.

[IMG]

XBLRewards8

Hello GustavoRS14,

Since you do not have a BRL Microsoft Payment Account for us to deposit currency into, we cannot complete a deposit. We can only deposit into Microsoft Payment Accounts that have a currency that matches your Rewards Account's local currency (BRL). We cannot
deposit into other payment accounts like Credit Cards or PayPal accounts or Microsoft Payment Account of a different currency, like USD. This was mentioned in the FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

Smwutches

If you don't see that transaction on your account, or if it wasn't reflected in your account balance for some reason, I'd recommend contacting Official Xbox Support to chat with a billing agent at the following link: https://support.xbox.com/contact-us

Phone/chat support do not handle the Rewards program. It's best to wait for a response from Rewards support here. Rewards support is only available via the forums and Twitter.

Somehow my xbox live rewards is crossed with my friends xbox. So I never recieve credits ...