some Xbox 1 games saying I don't own them after reseting and keeping games and apps

Discus and support some Xbox 1 games saying I don't own them after reseting and keeping games and apps in XBoX Games and Apps to solve the problem; On Xbox 1. Several games said that I needed to restart to solve a problem (with no problem code). A restart didn't help so I used the * reset and keep... Discussion in 'XBoX Games and Apps' started by Scott Davis_2423, May 31, 2023.

  1. some Xbox 1 games saying I don't own them after reseting and keeping games and apps


    On Xbox 1. Several games said that I needed to restart to solve a problem (with no problem code). A restart didn't help so I used the * reset and keep games and apps* button. After setting everything back up and logging back into the same account, those same games and some that were working before now say that I don't own them(do you own this game or app. Insert the disk or sign in with the right account if bought online) popup.

    The store shows I don't own them, but they are in my games list but not the* full library* tab. I know I bought them with this account several years ago. restarting/removing my account from the console and then re-adding it didn't do anything. Neither did uninstalling one of those games (it's just gone now). any help would be appreciated. thanks

    :)
     
    Scott Davis_2423, May 31, 2023
    #1
  2. Onyx Is Here Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Yes they would. It's pretty much the same concept as when an account gets permanently banned. Even though the account doesn't exist anymore the games that were purchased on it can still be used on that console until the console no longer works or is reset.
  3. Scott Davis_2423 Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Onyx,

    on that page, it only shows one bundle and a package I never ordered. But other games still work on the console despite not being on the order history. (timeframe set to all. available view to all) there has only been one account on this console in 2 years and the other account from back then has been closed. I am logged back into the same account as before the reset and some games still work despite not showing up in the purchase history. Thank you, Scott,
  4. Onyx Is Here Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Glad to help. Have a good day.
  5. Onyx Is Here Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Thanks for the info. You say the other account from back then was closed. If it was used on the console then it's possible that it was set as Home before the account was closed. If that's the case then I'm afraid there's nothing that can be done to recover the games except for purchasing them on the new account.
  6. Onyx Is Here Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Hello Scott, sorry to hear you're having trouble with your games.

    I do apologize but if the games are not showing as purchased at https://account.microsoft.com/billing/orders then I'm afraid they may have been owned on a different account via game share.

    You would need to find the account that owned the games and then add it as Home on the console again.
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some Xbox 1 games saying I don't own them after reseting and keeping games and apps

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