some problem of Taptiles in windows 8.1 update1

This is not a problem with our game, unfortunately. This is a problem with Windows and your graphics card.

Please try to update your graphics drivers and restart your computer.

Hello hongdazhi,

Please try the following steps to make certain that everything is completely up to date and that no updates got stuck somewhere:

1. Press the Windows key

2. Type in Windows Update

3. Under the search bar you see on the right, choose Check for Updates

4. In the Windows Update screen, press the Check Now button

5. Even if it doesn't seem to find any updates, click on View Details

6. Install any updates you see that haven't been installed- including optional ones

7. Restart using the restart option from the shutdown menu.

Then please try these steps:

1. Press Windows Key + R

2. In the box, type wsreset.exe and press Enter

3. This will re-launch the Windows Store

4. Hover over the right-hand side to bring up the charm bar

5. Choose Settings

6. Choose App Updates

7. Choose Sync licenses

If you find that these steps show that you are completely up to date, then please try the following in order to fix any possible corruption in the game’s files. Uninstall the game and then restart your system by selecting the “Restart” option from the shutdown
menu. Once you’re back up and running, press the Windows Key+R and type wsreset.exe in the dialog box and press Enter. Re-open the Windows Store app and reinstall the game.

Please let us know if these troubleshooting steps do not get you back into the game.

since i got windows 8.1 i have been having some problems installing taptiles or it will just not come on like 12/24/13

i enjoy the game and really want to play.

Thanks Sara

We have the same problem, Taptiles minimizes itself immediately on launch an HP Envy laptop. It was working, then stopped. This problem exists with both accounts on the Envy. Taptiles works fine on both accounts on an HP Pavilion. On my desktop, Taptiles
will not connect to Xbox, although other Xbox games work fine. All systems run Windows 8.1 All systems are current on Windows and application updates.

Hi Helen, fixed my problem by installing an update to windows 8.1, took about an hour and a half but now able to access the store, updated taptiles and others. All works ok.