Solution for deposit

Ozymandias DZ44 · Nov 20, 2017

Hello.

Following the last poste which can be found in this link:

No deposit received

I did the seconde solution . I opt-out from Xbox live reward program i waited 2 days and I signed back with the UK region and now it says "Rewards member since: 18/11/17". I believe that my new account has successfully been
re-registered.

Now I am opening a new post after being able to log in to my new Rewards account to request any pending deposits from my old account to my new one. Now my Microsoft and Xbox account are booth from UK.

I had 78.750 pending credit .

Thank you

:)

Limesco · Nov 20, 2017

Waiting for my deposit for almost 2 weeks

I have had 5000 reward credits in my account since 2/23 I’m still waiting for my deposit any solutions?

XBLRewards3 · Nov 20, 2017

Your deposits aren’t going through!

Hey Max. Unfortunately, your deposit issue is a known issue and the Payment Operations team is working on a solution. Until it is resolved, we'll continue to attempt deposits to your account. Apologies for the inconveniences.

Ozymandias DZ44 · Nov 20, 2017

I took Screenshots before i closed my account . If you want me to send it as a proof .

XBLRewards8 · Nov 3, 2018

Hello Ozymandias DZ44,

We can confirm that your regions are now matching for the Great Britain region, and have begun the transfer of your pending, un-deposited Credits from your previous account to this current one. You should see them appear shortly.

XBLRewards8

Hello Ozymandias DZ44,

We can confirm that your regions are now matching for the Great Britain region, and have begun the transfer of your pending, un-deposited Credits from your previous account to this current one. You should see them appear shortly.

Ozymandias DZ44

I took Screenshots before i closed my account . If you want me to send it as a proof .

XBLRewards3

Hey Max. Unfortunately, your deposit issue is a known issue and the Payment Operations team is working on a solution. Until it is resolved, we'll continue to attempt deposits to your account. Apologies for the inconveniences.

XBLRewards8

Hello Indiana,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. While their
tested solution worked for your account in February, they have not yet deployed a more permanent solution. We apologize for the inconvenience.

XBLRewards8

Hello Coz,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved, although
they have provided us with fixed deposits from time to time, like your last deposit. We apologize for the inconvenience. Unfortunately, we can no longer force a manual deposit ourselves, and must await a solution from this other team.

Solution for deposit