Software issues? Or controller issues?

James C Rye · Nov 23, 2022

Recently my series X has run into a few problems. Whilst navigating through the “home/menu” screen the selection window jumps as if the direction pad button is being pressed more than once. The same issues occur whilst using the blu ray player, trying to navigate the dvd pop up menu as well as attempting to pause. Additionally the L3 button “Clicking the stick in” doesn’t work whilst playing video games, however all the other buttons work fine playing Xbox games. What could be the cause? What is the solution?

:)

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

James, According to your report, the error is only in the control, my friend.

https://support.xbox.com/help/hardware-network/...

See if you can update the control please

If it doesn't work, I'm sorry, we'll have to get it repaired if it's still under warranty.

Click on this link, if your console appears in your account click on it or register it.

After clicking on it, go to ''online service''. In the category put ''accessories'' and next to ''standard control'' and fill in the form with your data.

https://support.xbox.com/en-us/help/hardware-ne...

I remain at your disposal if you have any further questions.

Anthony8851

I've recently found out that the OS is responding now which is better dispute it still taking a while to actually respond. Once I used a wired controller (By PowerA) for some odd reason it finally responded (With the minor problems in
bold) and as a result my wireless controller began to work as well. I was able to sign into my account. Will update with any more problems.

Anthony8851

From what I can tell it has something to do with the OS's responses to button presses specifically x button presses.

Anthony8851

Have you tried another controller? Maybe the "x" button is broken on your controller.

As said in bold and yes, I've ran a diagnosis by using other controllers that are in working condition.

Julian_

Hi! First you should connect the controller via microUSB to your Xbox One for at least 10 minutes in order to let it update. Have you tried using a different controller with that console in order to find out if it's a software side issue?

Software issues? Or controller issues?