So when I try to add my phone number into my account I receive the text code and then it...

Discus and support So when I try to add my phone number into my account I receive the text code and then it... in XBoX Accessibility to solve the problem; So when trying to use my Xbox rewards account to redeem for a gift card it tells me I have to add a phone number to my Microsoft account . I follow the... Discussion in 'XBoX Accessibility' started by tef1986, Nov 6, 2023.

  1. tef1986
    tef1986 Guest

    So when I try to add my phone number into my account I receive the text code and then it...


    So when trying to use my Xbox rewards account to redeem for a gift card it tells me I have to add a phone number to my Microsoft account . I follow the on screen instruction and enter the code it texts me and it says unable to add alias I’ve tried it multiple times and this is the only phone number I have so any suggests would be greatly appreciated

    :)
     
    tef1986, Nov 6, 2023
    #1
  2. Vantero X Win User

    Please stop pretending that asking me for phone numbers makes my account more secure.

    I've been getting the security proof question EVERY time I try to sign in to my account too. I already have a phone number and email set up. I had resolved to not give Microsoft another point of contact to send me spam email and spam texts. After months
    and months of this, I finally cracked and entered my cell phone to let them send me a damn code text message. After entering the code, I thought I was good. Then the next time I booted the conosle, I got the same prompt and it wouldn't let me in unless I
    gave it a phone number to send texts to. I tried entering my cell phone again, and it said I already had that one on file, it wanted a THIRD phone number. I DON'T HAVE THREE PHONE NUMBERS. It said to go to X-box.com to fix it. When I tried, it will not
    let me in without sending a text message to my home land line. Selecting my cell phone line that I had entered was not an option. I wasn't at home with my laptop to receive a call. Do I seriously have to receive a proof text and enter a code every time
    I log in? For the love of God, I just want to play my video games!
  3. Baby1987Girl Win User

    Will 360 DLC work on Xbox One?

    Can you also linked my icloud account up to this one so I can receive my imessages text contact phone numbers
  4. David Wirsching Win User

    So when I try to add my phone number into my account I receive the text code and then it says unable to add Alias any ideas on how to fix

    Hello Tef1986}, My name is David. I am an independent advisor, happy to help you today.

    I'm sorry to hear that you're having trouble trying to add your phone number to your Microsoft account. Here are some suggestions you could try to fix the problem:

    Verify your account information: Make sure the information in your Microsoft account is up to date and correct. This includes your name, address, telephone number, etc. If there is any incorrect or outdated information, try to correct it and then try adding the phone number again.

    Try from a different device: If you are trying to add your phone number from a particular device, try using another device, such as a computer or a different mobile phone. Sometimes issues can be related to the device or specific settings you are using.

    Clear browser cookies and cache: If you are trying to add your phone number through a web browser, try clearing the browser's cookies and cache. Sometimes data stored in the browser can cause problems when adding information to your account.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards.
  5. Spaceman Creg Win User

    My Xbox live account is gone forever! I can't get one!

    Did you link a mobile phone number to your account?

    If so, use that to receive a verification code via text or a call.
  6. Scarlet Cat Win User

    What can I do if I changed my phone number before changing my phone number on the Authenticator app and don’t have access to the old phone number?

    Hey Courtney I really hope we can fix this So my problem is that I can log in my account but when I try to add a phone number or do anything that requires a phone number verification it requires me to Add the Authenticator app code but I don’t have my of those and if I click another solution it says that it sanded a SMS to my phone number but I don’t have access to it anymore since I changed my phone number months ago and now I don’t have any options
Thema:

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