So today my switches are supposed to reset and they still didnt reset I could take a...

most likely by midnight, also remember that it will reset each switch exactly 1 year after it was used, so if you used one switch 1 year ago and another switch 8 months ago then the 8 month switch will still have another 4 months to wait and so on.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

No worries, we just need to wait within the day for the additional game switch to be available for your account, Itz.

In the meantime, please perform a powercycle and check if it will show up:

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"POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​"

For your reference, you can check this link: https://support.xbox.com/en-US/help/hardware-ne...

Resets are not an automatic system. It takes time for the enforcement team to investigate the complaints. They typically do resets in waves. So it could still be weeks or months before it is reset.

Hi Ricardo

That worked. I got into the reset menu. However while it was resetting the console switched off again and the same problem persists now, it still switches on and off. Could this be a hardware problem?

So, update. I reset my Xbox one X and now it recognizes that the TV has 4k UHD but when I try to switch to 4K I get the "That didnt work" error.