So recently my MSI Modern 14 laptop just refuse to charge itself and the battery drains...

Oh ok thanks
I didn't know where to consult

Hello Cao, My name is Khaji I am the independent advisor and I will be happy to help you today.

Based on the information you provided, there are a few potential causes for the issue you're experiencing with your MSI laptop:

1. The first possibility is that your charger or the charging cable is faulty. It's worth checking if the charger or cable is damaged, as this can result in improper charging or inconsistent power delivery. Try using a different charger and cable to see if the issue persists. If the laptop charges normally with a different charger, then the original charger or cable may need to be replaced.

2. It's also possible that there may be an issue with the laptop's battery. Over time, laptop batteries can degrade, leading to reduced capacity and charging problems. In some cases, a faulty battery can cause rapid battery drain even when the laptop is plugged in. If your laptop is still under warranty, you may want to contact MSI's customer support to inquire about a battery replacement.

3. Check your power settings on Windows to ensure that they are configured correctly for charging. Ensure that the power plan is set to "High performance" or "Balanced" while the laptop is plugged in. You can adjust the power plan settings by going to the Control Panel or Windows Settings.

4. It's a good idea to check for any available BIOS updates or driver updates for your MSI Modern 14 laptop. Sometimes, manufacturers release firmware or driver updates that can address battery-related issues. Visit MSI's official website, enter your laptop's model number, and look for any available updates specifically related to the battery or power management.

If the issue persists after trying these steps, it may be best to contact MSI's customer support or take the laptop to an authorized service center for further diagnosis and repair.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

If you goto system tools.there should be something specific to msi

Also should.be a label with tech support number on your chaisis or msi box

You have to contact msi

They have their own tools.which cab be uses to.teat

I havem2.hps and they both have remote.and self.testing tools

Have you tried replacing the battery itself? It could have drained completely out (which is normal for batteries over time), so replacing the battery would most certainly fix the issue.

I'm not sure what the charging backs include.