So my Xbox is displaying my old and new gamer tag all of the sudden

Hello Garrett Ward,

Thanks for reaching out and welcome to Xbox community forums. I'm sorry for the inconvenience this has caused you.

If I may ask, did you pay to change your gamertag? In the meanwhile, please try checking if you can still make changes to your gamertag. How to change your Xbox gamertag | Xbox Support

Otherwise, it would be best to get in touch with our support for real-time assistance. Contact us | Xbox Support

I hope this helps.

Kind regards,

StevenK

They made it free after and it worked but I still haven’t been refunded the money for the tag changes that didn’t work

Gamer score leaderboard also shows as my old gamer tag above my game points, are these places where my new gamer tag should be on Xbox 1? On my Xbox 360 my old gamer tag is nowhere to be found even if I look for it

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

my old gamer tag was dimplebat and all my friends call me pinplebat so i changed it to my current gamer tag.