So like I scratched off the code to my gift card and I can't read it

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello SirReaper1347, If you bought a Gift Card or a subscription card that was damaged when you scratched it, you must contact Xbox support via chat so that they can help you.

NOTE: You will need the purchase invoice for your gift card.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hello team,

I have a question, I bought a gift card for my soon but he scratched the code with his nail and the code is not clear to read, Whay CanIi Do?

It is still possible if you scratch the sticker and place it back over where any remaining code is printed on the gift card you may still be able to read the code in it's entirety. This has happened to me a few times as i find the scratch off material
to be a bit difficult to remove completely.

Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.

I need help I bought a gift card for my Xbox and I scratched it too hard and the code can off can u help me