So I've been trying to get my hacked account back but microsoft support keeps ignoring me...

This happened to my son someone hacked his account and I have been battling microsoft for 5 days trying to get his account back! They keep saying someone will contact me and that has not happened.

To make a long story short, I was trying to log into my Microsoft account a month or so back and it kept telling me that the account didn't exist, so I assumed it got hacked. After talking to Microsoft support about it, they emailed me back saying that they can confirm that the account was hacked and that they would try their best to get it back. I waited a bit before recontacting their support team, which after another week I got told that they couldn't get the account anymore so they had to shut it down, however one of the support service people told me that there was a chance to save my xbox account, but not my actual Microsoft account (the files and such), which was fine, so I recontacted their support team and it has been well over a week since I have asked them about this and have gotten no response.

Hello, I'm sorry you were told all of your information would be transferred to a new account. That is not true or possible. Have you tried calling and asking to be transferred to a supervisor?? I would talk to them and only them since you have been dealing with this for so long. Im not really sure what can be done after a year. I would start with them though!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Dominik_001, however if you already have the case open with Microsoft and escalated, wait to see what they tell you.

By the information, I mean Xbox game data would be transferred. I reacted immediately when my account got taken away but it seems like agents forgot to send feedback information after the chat which they said they will provide. I didn't ask for a supervisor but I'll try it.