So if I try to buy something it will say add profile address I will do so and at the end it...

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Kindly try to update your preferred billing address by signing your account on account.microsoft.com > Payment and billing > address book.

If it doesn't work, use a different browser and different devices such as Laptop, Windows PC, or mobile phone.

Then try to purchase again.

Hello there isn't really an error message that pops up just something that says (add profile address) before I purchased anything.

I am trying to purchase the crew 2 due to it being on sale.

Oh and currently I'm in a different country

So I'm using there currency.

Well any it say's that it cost 109.90 mxn and currently in my account I have 200mxn

I was able to add my children to my Xbox Live (360) account so they could create their own profiles. However, when I try to do the same thing on the Xbox One, it keeps on asking for email addresses for them.

1) They do not have email addresses

2) How can I add my children to my account on the Xbox One

3) They are too young for an email address, so this is out of the question!

I have had the same issue since July 2019, before that I was able to add money to my child without problem.

In my case I'm trying to add money to my child's account so he can buy V-Bucks for Fornite in the XBox, but judging by what I've found in the forum, several other people have experience the same,

The issue is basically trying to add money from the parent account to the child account and getting an error "PUR-PrerequisiteProfileMissing".

I tried adding the money by redeeming a gift card, but I get a similar error saying something about an address.

I reviewed both my profile and my kid's but they look ok (today the support person also told me he sees the profiles look fine).

I've contacted support 3 times since July, and they were able to help me redeem the gift card (after several steps to confirm I purchased it), but that's a workaround. I was hoping some tech guy at Microsoft would've looked into this by now to let
everyone who is affected by this what specifically is causing the problem (i.e. there is an extra space in the City field of the Billing Address who is causing this error), so we can all correct it and move on.

We are all trying to add money so our kids can spend it on the Microsoft platforms, and we can't even do that for God's sake!!!

can anyone help me. I am trying to add a credit card on my account so I can purchase onslaught 4 cod ghosts but its not letting me put the card on there. every time I try to add a card, it says that I cant be connected to xbox and it says that there might
be something wrong with my contact info but the address on the card matches the one on my xbox. idk y it wont work. I've tried everything. what should I do?