So I was trying to sign my Roblox account from my Xbox onto my phone and it’s not sending...

Hi Dontae,

I'm Anirban and I'll be happy to help you.

Try to connect with other network like a mobile hotspot and see. Also restart your device before it.

Best regards

Thank you for trying to help but this does not apply to my situation. There is no email address or phone # attached to the Roblox screen name. I need help finding where to prove the Roblox account is my sons through Xbox so that Roblox support can assist with a password reset.

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.

Hi, I don’t know if I’m doing this right. Can you explain what you mean when you said Xbox gamertag credentials. Like my password to login into Roblox would be my Microsoft account password as I remember both that and the username to it but, not the password to my Roblox account. I don’t have a pc so, I tried to login into my Roblox account using my phone and input into the username prompt: my Xbox gamertag username and my Microsoft password as my Roblox password and it didn’t work. During this I had not unlink my Roblox account from my Xbox account. Also when you stated to go to link social accounts in the Xbox account settings I didn’t see anything related to Roblox at all. I don’t know what to do. I’m sorry that I may not understand what you’re saying and I appreciate your help in this situation

Hi, Cherry_blizzard

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues creating a new account for your Xbox. Please use this link to create a new Microsoft account that you may use on your Xbox.

https://go.microsoft.com/fwlink/?linkid=2301270

Once you create a new account, follow these steps:

When your console boots up, under Who's playing today?, select Add new.

Enter the email address of your Microsoft account (or new email address) and follow the on-screen instructions.

You'll be asked to select a gamertag for the account. If you don't like the options, you can create a new one for free.

Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console.

For complete information on how to Sign in to Xbox, here's the official support article for your reference:

https://support.xbox.com/help/account-profile/m...

Regards,

Alvaro