So I loaded up my game and went to get food and when I got back up stairs I got my account...

You'll need to go to the enforcement site for information about your suspension and to see about submitting a case review. https://support.xbox.com/en-US/help/family-online-safety/enforcement/how-to-submit-a-case-review

I put money on my Microsoft account then I bought MX VS ATV REFLEX. I started downloading it took it 30 min to get to 1%. So II went to sleep for about four hours. got up then check my game then it was at 40%. Then I went back to sleep got up to check it.
My game was off so I thought the download was finish. I went to my games it wasn't there so, I went to active downloads and it wasn't there.

I completed this quest on my first playthrough (before the last patch) with no issues at all.

However, on my new file I experienced this exact glitch, as well as one where we first entered the temple he was nowhere to be found...so I couldn't get through the wall behind the lectern.

Luckily I had saved just outside the temple, on the second reload I was able to proceed normally.

As for when he gets stuck on the stairs, I simply got on the stairs below him, and tried to walk into him.

He makes a disgusted grunt, but backs up a few steps (UP the stairs).

Do this several times, and he will actually back all the way up to the library...and this will trigger the rest of the quest

I Got the update for COD, and right after it, i got a black scree... i turned my xbox off and then loaded the game back up. it went straight to the menu, which means that the game did update. i go into a lobby, and my gun is invisible, and the colors on
the map are all messed up... WTF?

I did it twice last night. Once with randoms on Firebase White against Cerberus. Partial Extract because I got popped in the back by a Phantom as I was running for the jet. My fault probably because I went up the stairs instead of round the back and up
the ladder.

Then I did it with Doc. Firebase White Geth. Full extract.

Maybe because it's Firebase White but I didn't think either game was hard.