So, I I remember my username and password to my old xbox account but not the email, how...

Hello,

I am having the same issue.

Logged into the new Xbox with my email + password, which went through fine. But it created a new user account instead of showing my old account. This is preventing me from connecting my Xbox account to my Ubisoft account since it goes by the username and not the email.

How do I get my original username back?

Hello, Connor B. I’m Arturo, and I’ll be glad to provide some assistance with your inquiry today.

I’m sorry to hear you’re having trouble accessing your Microsoft account.

If you don’t recall the email address, you can to try accessing your account by using a previously linked phone number or previously created Skype username (is not the same as our gamertag).

It is important to note that it is not possible to sign in or recover an account by using a gamertag.

I’ll remain attentive to any other inquiries you may have.

Thanks for your attention,

Arturo.

Note: Please refrain from sharing personal information, including email addresses, gamertags, etc. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

how do I login in my account if I don't remember me email but I do remember my username can you please help me

Thanks for the help

I tried all this but it still doesn't show up.

Recently I reseted my xbox, and when I tried to connect to my account with my email, it asked me to put a new username. I think I can't find my old account. I only remember for sure the username.

Maybe that's the problem

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Sean

As you don't remember your account email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team
https://account.live.com/acsr

You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.

Sadly, an account cannot be recovered with the gamertag alone.

Also, you could try alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Please note that no one here including Microsoft Support is capable to send password reset links for security policies