So I have proof of purchase for my minecraft acc, I migrated it to this gmail, but suddenly...

Discus and support So I have proof of purchase for my minecraft acc, I migrated it to this gmail, but suddenly... in XBoX Games and Apps to solve the problem; I create it again with this gmail but my minecraft purchase was gane as well, is it possible that my acc was stolen if so how can I get it back?... Discussion in 'XBoX Games and Apps' started by HydraNotAvailable, Jul 11, 2022.

  1. So I have proof of purchase for my minecraft acc, I migrated it to this gmail, but suddenly...


    I create it again with this gmail but my minecraft purchase was gane as well, is it possible that my acc was stolen if so how can I get it back?

    :)
     
    HydraNotAvailable, Jul 11, 2022
    #1
  2. Geri M. Win User

    So I have proof of purchase for my minecraft acc, I migrated it to this gmail, but suddenly it said that the email doesn't exists

    Hello HydraNotAvailable,

    Welcome to Xbox Community Forum. We appreciate for sharing your concern with us and we hope that you are doing well today.

    We understand that you are trying to inform yourself about the privilege of the Minecraft subscriber. To make sure you can get more professional help, we would like to advise you on the right support for your requests.

    You can contact them by submitting a support request here: Submit Request – Home (minecraft.net)

    You may also check on this helpful link for account migration: How to Migrate Your Mojang Account to a Microsoft Account – Home (minecraft.net)

    We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.

    If you have other concerns, you can create a new post here.



    I wish you a good day!



    Kind regards



    Xbox Forum Moderator

    Microsoft Community
  3. OzGoDzmontlvo Win User

    account recovery

    so i lost my acc for ever becuase the only device that held the gmail is now stolen, that sucks.

    could you atleast tell me the gmail linked to my acc?
  4. fetiska Win User

    can't access my Minecraft account because of Microsoft account

    thank you for your reply!

    i don't have other microsoft accounts and before this issue i played minecraft using this account as far as i remember. my order history is empty, but probably it is so because i purchased minecraft before migration

    i have an email from mojang confirming the purchase with transaction id in it and another email confirming successful migration

    is there a way to send these to microsoft as a proof of ownership so they can help me?
  5. Zerbed zeus Win User

    minecraft account hacked (was got on microsoft itself not migrated)

    yup it has been a microsoft acc since i purchased it after the acc migration started and last time i did contact minecraft and they had told me they coudlnt do anything cause its a microsoft acc and when i contacted microsoft they said they coundt do anything cause its minecraft i need to contact them but 2 days later i had got back the acc at that time so i directly contacted microsoft this time
  6. Rastislav Piroh Win User

    Can I get my minecraft if I only have my receipt ?

    When i wrote account i meant my minecraft acc, i still have my minecrosoft acc. Its just that when i migrated to microsoft from mojang i lost the minecraft on said account, and i was wondering if i could get it back with just the receipt.
Thema:

So I have proof of purchase for my minecraft acc, I migrated it to this gmail, but suddenly...

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