Smart Card pop up when running Xbox (beta) app

Discus and support Smart Card pop up when running Xbox (beta) app in XBoX on Windows to solve the problem; I've been using the Xbox (beta) app to access Game Pass for PC games. There is an extremely annoying "feature" where the app repeatedly prompts me (ten... Discussion in 'XBoX on Windows' started by DanCo1, Jan 21, 2020.

  1. DanCo1
    DanCo1 Guest

    Smart Card pop up when running Xbox (beta) app


    I've been using the Xbox (beta) app to access Game Pass for PC games. There is an extremely annoying "feature" where the app repeatedly prompts me (ten times?) for my smart card credentials regardless of if my card reader is connected to the system or not.
    I don't use a smart card for my Microsoft account at all.

    There was a previous discussion where other people had the same problem until XBF Leo G very helpfully locked the thread without providing any guidance or solution. Good work ignoring the problem.

    Is there any way to make this go away? It's annoyed me enough that I'm ready to can my membership and just go back to Steam.

    :)
     
    DanCo1, Jan 21, 2020
    #1
  2. DanCo1 Win User

    Smart Card pop up when running Xbox (beta) app

    And a big nope on the Recovery Assistant. It's unclear to me which category I should select (there is no xbox category) and when prompted to sign in apparently my email address I used to sign into this forum isn't supported. So. Canceled my game pass
    account. If there's a fix some time in the future perhaps I'll come back.
  3. dunay1926 Win User

    Smart Card pop up when running Xbox (beta) app

    I have the same issue. Generally the smart card reader is controlled via windows security. Something about the app is prompting windows security to request credentials. I assume you have some kind of internal system to de-conflict xbox app usage with windows
    apps seeing as you're all Microsoft. If not i think that should be a priority especially if this program is going to succeed on PC. None of that "not our side of the house" bs. Get a rep. Put in a ticket. I dont care. Do something. If you cant, ask up. Someone
    knows someone else.
  4. DanCo1 Win User

    Smart Card pop up when running Xbox (beta) app

    Thank you for the continued efforts. I unplugged the smart card reader from my machine and then tried Repair. The app still prompts four times for a smart card. Then I tried Reset; the app still prompts four times for a smart card.

    I had left the xbox app on my computer because I'll have access to game pass until halfway through February, but at this point I just uninstalled it. Between Steam and Epic I have two fully baked options for gaming; for me Microsoft isn't bringing anything
    to the table except bugs.

    Thank you again for the help and I would appreciate future updates if this is ever resolved.
  5. FlashSpirit3 Win User

    Smart Card pop up when running Xbox (beta) app

    Dan, I am really sorry the universal sync did not work. I had only one other suggestion and it would be a shot-in-the-dark (and not the expresso with coffee good kind).

    If you haven't already, I was hoping you would go to the App listing under Settings and under Xbox (Beta) choose Advanced Options. From that screen you will see Repair and Reset, to be tried in that order.

    Yes there is no option for Xbox sync, but the troubleshooter was updated to include Xbox accounts when run, so the problem seems to lie with the Xbox (Beta) app.

    I will keep a copy of your tag and let you know if anything else is uncovered.

    Take care and hope to see you back soon.
  6. DanCo1 Win User

    Smart Card pop up when running Xbox (beta) app

    Thanks for your reply, and thanks for commiserating. It's nice to know you're not all just thread locking bots!

    I tried the wsreset suggestion to no avail. I'll try your second suggestion next.

    Thanks again for the help - I'll be back with my results.
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