Slow internet on my xbox but fast when checking online

SOLUTION:

This is to any user experiencing this issue. This is a MICROSOFT ACCOUNT issue, there is nothing wrong with your internet equipment, or your xbox or anything on your end. I to have done all troubleshooting steps to resolve this issue to no avail.

Now for the solution..

...I created a new microsoft acct. and added it to my box and signed into it and ran the xbox speedtest and got the upload speed that I should be getting. Just call microsoft and have them remove and refresh your account. Sounds weird but that's the solution. Stop pulling your hair out with trying to make it work with all the unnecessary troubleshooting steps. They want work.

To be clear, I created the new acct. as part of my troubleshooting and got the ressult that I was looking for when I ran xbox speed test. This is how I figured out it was my account that was causing the problem.You don't have to stop using your original acct. Because it will resume working as it should. But you still have to have microsoft remove it and add it back, refresh it. The way we did it was to remove all accts. from the xbox and then he deactivated my autopay for gamepass and then I added my original account back to the xbox and then he turned autopay back on and everything worked. You don't have to add the newly created microsoft account, its not necessary.No more low upload speed. One more thing, don't let the Microsoft support tech. steer you to try any of their troubleshooting methods, because they will not solve this problem. Be firm, and make them do the account refresh just as I have described.

Already did that yesterday and got no change

Hello Superedoudou16,

Unfortunately, I don't have any further troubleshooting to offer.

There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks,

Rodrigo

You can resete the console.

Please, follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Hi Superedoudou16, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can try to change your connection DNS.

Please, follow these steps:

Go to Profile and System > Settings

In the Settings menu, select General > Network settings.

Select the network you're connected to, then select Advanced settings > Manual

On the DNS field, input these:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Save settings.

Let me know if it works!