Slow and stuttering gameplay

Hi Harrison,

This is found on our FAQ for the program found online:
https://support.xbox.com/en-US/xbox-one/console/xbox-insider-program

"How to leave the Xbox One update preview program

Whether you’re selling or giving your Xbox away, or just don’t want to participate anymore, you should remove it from the update preview program. If you’ve already sold or gifted your Xbox, you can launch the Xbox Insider Hub on another console or a Windows
10 PC and follow these same directions.

1. Launch the Xbox Insider Hub on your Xbox One or a Windows 10 PC.
   
2. On the main landing page, select Settings.
3. Select Manage devices and choose the one you want to remove from the program.
   
4. Select Done.

Note: This process typically takes about 10 minutes to complete. It might help to know the serial number or name of your previous console to ensure you remove the correct one.

As part of the removal process, your Xbox may undergo a factory refresh. If a factory refresh is required, your games and apps won’t be erased, but any profiles or system settings saved to the console will need to be restored after the refresh is complete."

You may need to factory reset your Xbox for it to take affect.

Hi Harrison,

Make sure to leave the Xbox plugged directly into the wall and do not move it from the power outlet while trying to troubleshoot the issue.

Besides the issue stemming from the power supply hardware being damaged from a surge protector, which would need to be serviced/repaired, the performance you are experiencing can be due to a high ping or latency with the network.

Let's run some network tests on the Xbox. From your Network Settings select the tests found under the Troubleshooting column, The important one is the detailed network statistic which will show you your speeds and latency.

Let us know the results from your network tests.

I got the same issue. It started recently.

After some time in any game the whole Xbox one S slows down: main menu opening, game(s) freezing.

I have tried everything: clear cache, MAC, moved games to external HDD, full factory reset. Nothing helps.

The possible reason is it may get problem with internal HDD, but problem is not appearing immediatly after boot but after some time. Another reason might be heating (fan failure?). But there is no way to do any diagnosis and there is no error messages.

Any ideas/help?

Hi sorry for the late reply ive already done a full factory reset twice and still the same issues it was temporarly fixed by plugging my xbox directly into the wall and that has worked for 13 days but now its started again do you have any other troubleshooting
related to this issue which may help

Best regards

Its just all round slow while using the home screen and my games and apps and my networl exceeds standards so i cant see it being that but when it does start doing it the game speeds up x10 to catch up with itself which is making all my games unplayable.