Sky Broadband, Gaming Error Codes

Hi,

Can you perform an advanced network test on your console, please? Select ‘Test network speed & statistics’ in network settings, then share the results with your NAT type (Open, Moderate, or Strict). It would be best to complete this for both connections to highlight and compare any significant differences.

What’s the specific error code/message you receive when trying to play online? Is this an in-game servers error or an Xbox error? If you’re not sure, add a screenshot here if possible so we can determine this. A wired connection with an Ethernet cable to your console should’ve resolved the issue if the only reason is an unstable wireless connection, though.

If this issue only started recently, check if there’s any outages or reported maintenance for Sky broadband in your area at Service Status | Sky.com and if there is, you would unfortunately need to wait until the servers are back online. There’s not currently any Xbox service alerts as per the Xbox Live Status and the support page on Twitter @XboxSupport

Is Sky Broadband Shield or any other safety/security settings enabled on your router? This can affect your ability to access and play online multiplayer, but you won’t necessarily experience any matchmaking issues in other games. If the error doesn’t occur when connected to a mobile hotspot (or any other network), then this would probably (most likely) indicate incorrect network settings on so first verify that all the the network ports are open on your router. There are some games that require other ports to be open in addition to the ones required for Xbox Live.

Multiplayer troubleshooting for Destiny 2:

Advanced Troubleshooting: UPnP, Port Forwarding, and NAT Types - Bungie Help

Multiplayer troubleshooting for Roblox - this appears to be for PC and other devices (there isn’t one just for Xbox), but most of the info and steps still apply:

General Connection Problems - Roblox Support

Refer to this guide from a Sky employee:

How to set up port forwarding - Sky Community

and try everything recommended here:

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

I recommend to also post to the Sky Community Forums where you may receive additional advice regarding this.

If this persists, you should contact Sky Support to properly address this, especially as this seems to be an issue on their side and because you’ve already contacted Xbox Support. You can also reach out to their official support team on Twitter @SkyHelpTeam

I understand you’re not able to successfully reply to this thread because your replies are deleted every time. There isn’t any deleted content in this thread and, according to your profile stats/activity here, you haven’t posted any replies. Is there any error displayed when this issue occurs, and can you respond to other threads or try from another profile? Keep in mind that there are known issues which are being actively addressed by the engineering team as discussed here:

Bugs and Platform Errors [Apr-May-Jun 2022] - Microsoft Community

I’ve escalated this the Forum Owners to look into the response issue further. In the meantime, you may continue to add any updates in an edit to your original post. We’re not notified of any edits to anything here, but I’ll check this thread often. If you would prefer assistance in real-time, you should contact support through the links above.

Hope this helps.

I'll look forward for your feedback

Hi TC Ember,



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Thanks,

Suzy

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today TC, may I know if you already try using a completely different wifi network to see how it goes?

If possible try sharing your mobile data via hotspot option inside settings.

This help us to isolate the issue

My provider is Sky broadband