Sky Broadband, Gaming Error Codes

Discus and support Sky Broadband, Gaming Error Codes in XBoX on Consoles to solve the problem; Hi, I have been with Sky Broadband for many years now and have experienced little to no problems. In the last few weeks I have been unable to play 2... Discussion in 'XBoX on Consoles' started by TC Ember, May 27, 2022.

  1. TC Ember
    TC Ember Guest

    Sky Broadband, Gaming Error Codes


    Hi, I have been with Sky Broadband for many years now and have experienced little to no problems. In the last few weeks I have been unable to play 2 games entirely, these are Destiny 2 and Roblox. When I load up the games I get an error code, upon looking further into the code it suggests that I have an unstable WiFi connection. However I can play any other game on my Xbox Series X completely fine with no latency. I have tried an Ethernet cable, resetting my router and many other solutions that Xbox Support suggests but none have worked. I have no idea what to do. Does anyone have any idea on how I can resolve this issue?

    EDIT: I cannot reply to this thread for some reason, every time I send a message it gets deleted. In response to Josef, I have used a hotspot and the games work perfectly fine so I assume it is a broadband issue

    :)
     
    TC Ember, May 27, 2022
    #1
  2. RainingRoses Win User

    Sky Broadband, Gaming Error Codes

    Hi,

    Can you perform an advanced network test on your console, please? Select ‘Test network speed & statistics’ in network settings, then share the results with your NAT type (Open, Moderate, or Strict). It would be best to complete this for both connections to highlight and compare any significant differences.

    What’s the specific error code/message you receive when trying to play online? Is this an in-game servers error or an Xbox error? If you’re not sure, add a screenshot here if possible so we can determine this. A wired connection with an Ethernet cable to your console should’ve resolved the issue if the only reason is an unstable wireless connection, though.

    If this issue only started recently, check if there’s any outages or reported maintenance for Sky broadband in your area at Service Status | Sky.com and if there is, you would unfortunately need to wait until the servers are back online. There’s not currently any Xbox service alerts as per the Xbox Live Status and the support page on Twitter @XboxSupport

    Is Sky Broadband Shield or any other safety/security settings enabled on your router? This can affect your ability to access and play online multiplayer, but you won’t necessarily experience any matchmaking issues in other games. If the error doesn’t occur when connected to a mobile hotspot (or any other network), then this would probably (most likely) indicate incorrect network settings on so first verify that all the the network ports are open on your router. There are some games that require other ports to be open in addition to the ones required for Xbox Live.

    Multiplayer troubleshooting for Destiny 2:

    Advanced Troubleshooting: UPnP, Port Forwarding, and NAT Types - Bungie Help

    Multiplayer troubleshooting for Roblox - this appears to be for PC and other devices (there isn’t one just for Xbox), but most of the info and steps still apply:

    General Connection Problems - Roblox Support

    Refer to this guide from a Sky employee:

    How to set up port forwarding - Sky Community

    and try everything recommended here:

    Troubleshoot NAT errors and multiplayer game issues | Xbox Support

    I recommend to also post to the Sky Community Forums where you may receive additional advice regarding this.

    If this persists, you should contact Sky Support to properly address this, especially as this seems to be an issue on their side and because you’ve already contacted Xbox Support. You can also reach out to their official support team on Twitter @SkyHelpTeam

    I understand you’re not able to successfully reply to this thread because your replies are deleted every time. There isn’t any deleted content in this thread and, according to your profile stats/activity here, you haven’t posted any replies. Is there any error displayed when this issue occurs, and can you respond to other threads or try from another profile? Keep in mind that there are known issues which are being actively addressed by the engineering team as discussed here:

    Bugs and Platform Errors [Apr-May-Jun 2022] - Microsoft Community

    I’ve escalated this the Forum Owners to look into the response issue further. In the meantime, you may continue to add any updates in an edit to your original post. We’re not notified of any edits to anything here, but I’ll check this thread often. If you would prefer assistance in real-time, you should contact support through the links above.

    Hope this helps.
  3. JosefLBohorquez Win User

    Sky Broadband, Gaming Error Codes

    I'll look forward for your feedback
  4. Suzy_G Win User

    Sky Broadband, Gaming Error Codes

    Hi TC Ember,



    The inability to reply occurs when "Notify me when someone responds to this post" is checked but there is no notification email address attributed to the profile.

    Please add a notification email address in your profile page or uncheck the "Notify me when someone responds to this post" when you create your replies.

    Apologies for the inconvenience, we are planning to add an error message for this scenario.

    Thanks,

    Suzy
  5. JosefLBohorquez Win User

    Sky Broadband, Gaming Error Codes

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today TC, may I know if you already try using a completely different wifi network to see how it goes?

    If possible try sharing your mobile data via hotspot option inside settings.

    This help us to isolate the issue
  6. vesper110 Win User

    My Xbox Connects but in certain games the bandwidth, Network, etc is showing red

    My provider is Sky broadband
Thema:

Sky Broadband, Gaming Error Codes

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