Sims 4 wont load through cloud gaming

Hello SgtzRaven,

Welcome to Microsoft Community.

I can see that you are having issues when trying to play Sims on cloud gaming, let me see how I can assist your with this concern.

Please perform the troubleshooting steps below to try and fix the issue.

Set up your Android device for cloud gaming

For better network performance, keep the following in mind:

Use a 5 GHz network when connecting your devices wirelessly (you may see interference on a 2.4 GHz network). If you have a dual-band router, you may need to enable or separate the 5 GHz signal, then make sure your devices are all connected to this same signal. If you’re not sure how to do this, check your device manufacturer’s support site or contact your ISP.

If available, change the power setting on your device to Best Performance Mode.

Also note that, when possible, using a wired Ethernet connection to your network is the best option for network quality.

Keep in mind that the following can affect network speed or increase latency, resulting in lag, out-of-sync audio, or poor graphics quality:

• Using a mobile hotspot for a network connection
  
• Using Wi-Fi extenders
  
• Playing on the same network where others are using high-bandwidth apps like video streaming or multiplayer gaming
  
• Casting your device to another screen
  
• Enabling VPN
  
• Using a custom DNS in your device or your router settings
  

Enabling cellular or Wi-Fi only gameplayTurning the Allow cellular data option on or off can improve your connection, depending on your situation. For more info, see:

Set up your Android device for cloud gaming

Clear your cacheIf you’re experiencing network issues while cloud gaming on an Android device, try clearing the app cache. Go to Settings > Apps, select the Xbox Game Pass app, then select Storage > Clear cache.

Wireless disconnectsIf you’re experiencing wireless disconnects, you can try changing some of the advanced settings on your phone, if available. These settings are typically found on Android under Connections > Wi-Fi (actual settings path may vary). Your network connection reliability may be improved if you go to the Advanced section of your network settings and toggle the following settings to the Off position.

• Detect suspicious networks
  
• Wi-Fi power savings mode
  

Source: Troubleshoot problems with cloud gaming | Xbox Support

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Thank you for understanding.

Do you know if it’ll be back up? I’m thinking it happened because the sims 4 base game went free. Hopefully they put it back on xcloud and it’s just a glitch or something.

Well, it's still on Xcloud. 3 reasons:

1) It's a regional thing and it has been removed from your region (no clue as I don't know where in the world you are)

2) Your Xbox App is having issues...could try uninstalling and reinstalling

3) It's a temporary glitch and it will get resolved soon hopefully, although I can't find anyone else mentioning this issue.

Do you know if it’ll be back up? I’m thinking it happened because the sims 4 base game went free. Hopefully they put it back on xcloud and it’s just a glitch or something.

Hello!
My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

VerifiedxVic, the title in question is not on xcloud anymore, friend.

I'm sorry.

I remain at your disposal if you have any further questions.

It is on cloud gaming....as evidenced by the screenshot I posted which was checked today!