Simply Rewarding Offer Points Not Pending

CHRISBROWNSRAGE · Mar 24, 2017

Hi there. I activated the "Simply Rewarding Offer" to get 6K reward points for making $60 in purchases over the month of march. During this month, I have made three different purchases that total over $60, but after over 96 hours the 6K points are not showing
as pending on my account. I wanted to make sure the points were in place before the end of the promotion on 3/31. Any help would be appreciated. Thanks!

- Evan

:)

XBLRewards8 · Mar 24, 2017

Simply Rewarding 6,000 points not pending

Hello FloriDUH JBot,

Your last purchases were made on March 28th. Keep in mind that our program is based on the UTC time zone. Since March 28th is less than 96 hours ago, we have not yet processed those purchases. Once the 96 hour processing period has elapsed, those Credits
should be pending in your account. Since we have accurately tracked your purchases up to your previous last purchase on the 21st for The Assembly, we do not have any reason to suspect any issues with processing your purchases on the 28th.

FloriDUH JBot · Mar 24, 2017

Simply Rewarding 6,000 points not pending

Hi,

I activated the Simply Rewarding promo back when the original email was sent out in early March. I spent a total of around $82.00 purchasing games via Xbox One and xbox.com during the promo period. It has been over 96 hours and the 6,000 point bonus is not
pending.

GT:

XBLRewards8 · Mar 24, 2017

Hello CHRISBROWNSRAGE,

We see that your purchases were made on the 16th and 21st. Since it has not been over 96 hours since your purchases on the 21st, we have still not processed those orders. So far only your purchase on the 16th has been processed for this offer.

XBLRewards8

Hello CHRISBROWNSRAGE,

We see that your purchases were made on the 16th and 21st. Since it has not been over 96 hours since your purchases on the 21st, we have still not processed those orders. So far only your purchase on the 16th has been processed for this offer.

XBLRewards8

Hello FloriDUH JBot,

Your last purchases were made on March 28th. Keep in mind that our program is based on the UTC time zone. Since March 28th is less than 96 hours ago, we have not yet processed those purchases. Once the 96 hour processing period has elapsed, those Credits
should be pending in your account. Since we have accurately tracked your purchases up to your previous last purchase on the 21st for The Assembly, we do not have any reason to suspect any issues with processing your purchases on the 28th.

XBLRewards8

Hello unarmed killing,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your Rewards Credits should appear as pending within 15 days of your game’s shipping date.

Since it has not been 15 days since the game's release, it is too early to see those Credits pending. Since the Simply Rewarding offer for 6000 Credits is for purchases off the Xbox Store, you purchase from the MicrosoftStore.com site would not be eligible
for that offer.

ezdoesit510

If the Reward is Microsoft Points, they will appear under Pending on your MyRewards page by the 15th of the following month. If the Reward is anything other than Microsoft Points, an email will be sent to your contact email listed here with instructions
to redeem your Reward. The Rewards for completion of a Punchcard will vary with each Punchcard offer. Rewards will not be provided during the Punchcard offer period.

XBLRewards8

Hello LHTP,

Apologies for the inconvenience. There was a yearly maintenance that occurred on the servers we use over the last weekend which caused processing to be delayed by a day or so. The Credits are now pending in your account.

Simply Rewarding Offer Points Not Pending