Sign in We couldn't find a work or school account with that email address.

Hi Romon. My name is Kyle and I’m an independent advisor.

Can you describe this problem in more detail, please?

Thanks,
Kyle

I know it's unrelated, but allow me to slightly correct you since i do work as an IT admin;

"work or school" accounts and "personal" accounts don't always follow that rule. I had many instances where "personal account" for the corporation was the one that worked for the login. What would happen is that the user would login from home on a VPN or
sometimes a mobile device on the account, and they would get disconnected temporarily from the network and try to sign back in. The account would still try to sync, and then incidentally create the "work or school" account.

In my case, i NEVER logged into a VPN EVER under that email address. it was an aim.com email address. You kinda can't do that.

I did find out however that the account wasn't linked to that address after all. BUT a hacker did try to compromise the account tied to that email in the past, and that's what leads me to believe why two accounts (work or school/personal) got created under
that email. I know this because that's the email/account i ran the recovery form on, and i had forgotten all about it, and it brought back old memories of frustration seeing that hacker's gamertag on my old account.

I know it's unrelated, but allow me to slightly correct you since i do work as an IT admin;

"work or school" accounts and "personal" accounts don't always follow that rule. I had many instances where "personal account" for the corporation was the one that worked for the login. What would happen is that the user would login from home on a VPN or
sometimes a mobile device on the account, and they would get disconnected temporarily from the network and try to sign back in. The account would still try to sync, and then incidentally create the "work or school" account.

In my case, i NEVER logged into a VPN EVER under that email address. it was an aim.com email address. You kinda can't do that.

I did find out however that the account wasn't linked to that address after all. BUT a hacker did try to compromise the account tied to that email in the past, and that's what leads me to believe why two accounts (work or school/personal) got created under
that email. I know this because that's the email/account i ran the recovery form on, and i had forgotten all about it, and it brought back old memories of frustration seeing that hacker's gamertag on my old account.

Hi there,

the only option that could work is changing the primary email address for that Microsoft Account, (which now is based on the work/school account) but you still need to be able to login in to the Microsoft Account (Xbox Live Account)

See this link for the steps:
https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

Let us know the results

I see. What happened when you click on the masked email address? Did you see other options to recover it from that link?

It's really required that we know the current email address of the account. We cannot perform the recovery if we couldn't get it. If your account was previously signed in or currently added to an Xbox console, try to check it from there.