Sign in trouble need help

Hey all!

Really sorry to hear about all the troubles signing in! To check in, are you both still having troubles, or has the issue cleared up for you yet? Let us know so we can further help out if needed

Hey there LaughAtMyAimBro.

I'm afraid we aren't able to help out with Enforcement actions here on the forums. It sounds like your the Enforcement page wasn't updated with your current suspension but I would check back now. Any questions or concerns can be answered over on
Enforcement.xbox.com.

Have you checked all the info, payment acct + other is current, at
http://commerce.microsoft.com ?



If so, suggest you contact a Billing Agent, and a faster way to speak to an Agent is to go to
http://xbox.com
- sign in there - then go to
http://support.xbox.com/contact-us and choose



Product = Billing and Subscriptions

Category = Manage Payment Options

Issue Type = Remove credit card



Then click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

So finally my Xbox decided to work properly and give me a reason for why everything is locked out and that is because of the payment options. As I said above, I have added money to it so I guess I just have to wait. I'm hoping that this is the reason why
everything has acted so weirdly. Why my account got locked out instead of just not billing me if I didn't have enough, I'll probably never know why. I'd still like a direct answer from someone who knows more about this sort of stuff than me.

So I have spent a good few hours trying to fix this problem with no progress. Something is definitely very wrong with my account and this is getting really frustrating. My account is attached to a credit card and I've put lots of time into it. I don't want
to lose it but I am definitely thinking of getting a new one or switching to another console altogether. This has been a very frustrating experience.