Sign-in Status Changed followed by Disconnected from Xbox Live.

Howdy. So I just installed Call of Duty: Black Ops on my Xbox One via disc about 2 days ago. Since then, I've been getting the same message after a few games.

Firstly, it will sometimes only disconnect me from the game, saying the servers are not available right now, even though I can go straight back into a match within 1 minute.

Secondly, it will tell me that I've been disconnected from Xbox Live while playing a match. However, when I go to my Xbox One Home screen, my store and all other Xbox Live features are available.

Thirdly, sometimes but not each time, it will tell me my Sign-in Status has changed, forcing me to sign back in using the Cloud.

I can usually solve it for a few games by simply Quitting the title and restarting it, but this is an ongoing issue and I'd like some advice on how to permanently solve this problem.

:)

 

Network problems

i play bo2 on xbox one and i keep getting "disconnected from xbox live.... Sign in status changed" help me!!!!!

 

keep gettin disconnected from live

Every day I'm getting disconnected so when I play black ops 2 it say disconnected from Xbox live then it says sign in status changed can someone help me

 

It's not letting me edit my post anymore, so I'll include some miscellaneous information here.

I have these same issues with Fallout 3 while playing on Xbox One. They're more rare than Black Ops' disconnects, but they still happen.

Titles like Black Ops, Skyrim, Fallout 3, Fallout: New Vegas, and Minecraft all gave me these same issues when I owned and played them on the Xbox 360.

I have never experienced these issues while playing Might & Magic: Clash of Heroes, on the 360 or the Xbox One.

 

Hi Diebric,

When was the last time you updated your security proofs? This was an issue with COD and others they upgraded there online servers to include security.

Try to update your proofs and see if that helps ya out with your issues,

 

Hey Diebric -

Sorry to hear about the frustrations. It sounds like there may be some network issues at play. We'd like to collect a bit more information to try to narrow down the issue a bit more.

First, could you please provide us with your Detailed Network Statistics from your Xbox One Console?

• Start at your Xbox One dashboard
• Open the Xbox One Guide menu
• Scroll down to 'Settings'
• Select 'All Settings'
• Scroll down to 'Network'
• Select 'Network Settings'
• Under 'Troubleshooting' select 'Detailed network statistics'

Additionally, please provide us with the following:

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?:

Wired or Wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/No/Unknown:

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter:

Who is your ISP? (Internet Service Provider):

I know that's a lot of info but the more info we get from the get go, the better as it helps us narrow things down faster.

Let us know so further assistance can be provided. Thanks!

 

Security Proofs are up to date.

I've checked the Detailed Network Statistics 3 times and averaged the Download & Upload speeds, as well as the Latency as they were different each time. The others remained static. Here it is:

Download Speed: 22.59 Mbps

Upload Speed: 5.96 Mbps

Packet Loss: 0%

MTU: 1480

Latency: 131 ms

Wireless Strength: 100%

--------------------------------

Location: USA / PA

Modem Brand: Cisco

Model Number: Linksys E1500

Router Brand: Xfinity Tower / Technicolor

Model Name: TC8305C

Connected: (1) Xbox 360, (1) Xbox One

Connection Type: Wireless for both

UPnP: Unknown

NAT error: None that I'm aware of. NAT type is Open.

Error codes: None.

ISP: (Xfinity) Comcast

 

Thanks very much for the information Diebric,

It looks like there is a known issue with this particular device (the Technicolor TC8305C). It's recommended by our network teams to replace it as there is no guaranteed fixes unfortunately. You can learn more about this device on our network hardware forums
HERE.

The Linksys router you're using should be perfectly fine however. So you might want to contact Xfinity to see if they may have another device you can trade for and that should solve your connection problems.