sign in problem

geoblack008 · Dec 19, 2015

I am having trouble signing in to my profile on Xbox one. When clicking on sign in, it flicks back to home screen. I talked to a support person who worked through lots of things but none worked. last resort we deleted the profile, now i am unable to add
new profile. help any ideas on how to sign in to play my xbox one games?

:)

JRydah77 · Dec 19, 2015

XBOX ONE Sign in problems

I swear I didn't have this problem in the earlier months when I got my system.

JRydah77 · Dec 19, 2015

XBOX ONE Sign in problems

For a while now whenever I turn on my Xbox I'll either sign into xbox live but can't sign into my profile or vice versa. The only way I can sign into both is to either do a hard reset on my console if the profile doesn't log in or unplug the Ethernet cable and re-plug it in if its not connecting to Xbox live. Does this happen to anyone else? I started thinking that maybe its because my 1yr old had been turning my system off and on rapidly a few times before I could curb this behavior. Any thoughts? I've reset my modem countless times so its not that.......

onyxishere · Dec 20, 2015

Sorry to hear it. If you were having trouble logging in and now cannot download the profile to the console then you may need to try a Factory Reset of the console.

A factory reset would delete all content from the internal hard drive. Saves stored on the Cloud and games stored on an external hard drive would be save.

If that does not work for you then the issue would like with your account and only phone support would be able to assist with that.

Metroxylin

having the same problem here. Been going on a few days now.

http://windowsreport.com/xbox-sign-in-error-0x87dd0006/

I had the same problem I went to that link and did all the steps the controller update is the one that finally worked,even though it said my controller was up to date I hit update anyways and it worked immediately. Pass it on

WoodenBull93641

having the same problem here. Been going on a few days now.

ShannonD666

have you found a solution? mine is doing the same but it isn't showing the message, the message comes up for less than a second then goes again. I've been trying to sign in since last night. I've done everything people have told me like cold starting it,
resetting it and unplugging everything.

excelboy78

disconnect your internet, boot your console, once booted remove the profile and full shut down. Once powered down reconnect Internet and reboot console and when back up add your profile back

if this doesn't work, factory reset from system settings>console info

i have the same issue on Xbox One X, auto off after 3 to 4 min, did the factory reset, its auto off on 50%, do it few times also auto off at 50%. Then i do the OSU 1, its auto off at 86%.... i only got the OSU 1 file, dont have the OSU 2 file.

Sinnix

Call 1-800-4MY-XBOX or visit the support forums for help. You can find a link in the Technical Support thread at the top of the Canadian forums.

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