Sign in problem with Minecraft

Harln Estrada · Mar 17, 2025

I am switching from PS 4 version of Minecraft to PS5 version of Minecraft but when I first downloaded it it it said I was sign in on another Ps account. So I got PS4 version back and signed out of that thinking it would fix it. Now it won't let me sign into any one of the versions and I don't know what to do.

I understand I need to unlink but it I don't know how since I have a PS5. I am signed into my Microsoft account on the website but I don'tknow if I unlink through there because like I said I signed out of PS4 Minecraft and it won't let me in anymore. It says I am sign in on another ps account which isn't true because I have one ps account.

Remember ps stands for PlayStation.

Please reply soon so I can play Minecraft.

* Moved from Community Center

* Original title: I made an oops someone please help me.

***Moved from Windows / Other/Unknown / Gaming***

:)

Brookie..

For me i accidently put the wrong email and it wont let me go back, ive even tried to completely erase all of the data the xbox apps are having a lot of bug issues and its really getting out of hand. Hopefully they fix it.

anonymous0209

what works for you? I am asking how to connect my mc account with another microsoft account because it already connected to the wrong one and if you dont understand i dont want it to be connected with the wrong one

sneakybird

RON.61, I had a similar problem when we tried using Minecraft on iOS... If you're on iOS too, maybe this will help you.

For months, we were shown that error without us even being given the chance to log in... We tried everything like you. PxrtlyDuck shared this solution below, on this
thread , and it worked for us:

"my friend actually found the solution and i have never been more grateful!! it was a long night of her logging in a changing things around but in the end the solution was so simple. i went into my phones settings, and into safari
 (no idea why) and cleared my search history. i dont know why it works, but it did. im glad its so easy in case it happens in future. warning though, i had like fifty tabs open in safari, so if you have certain sites you dont want to lose make sure you bookmark
 them before you clear it! i really hope this works, microsoft is so lame they never gave me any actual useful infomation!"

We basically did "Settings" -> "Safari" -> "Clear History and Website Data". Hope it gets fixed for you soon :crossed_fingers:

Logan.G - MSFT

Hi， Harln Estrada

Welcome to Microsoft Community.

According to your description, you are unable to log in to any PS version of Minecraft now.

Did you try to unlink your account?

Generally speaking, when you have the PS4 version of the game, you can normally receive the PS5 version of the game to play. Did you have login problems after receiving the PS5 version of the game?

If possible, please send us the relevant pictures.

And you may need to contact PS support staff, we may not know much about PS accounts:

PlayStation Support

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Waiting for your reply, and we will continue to provide you with help and support.

Best Regards,

Logan | Microsoft Community Support Specialist

Kimmy_24

Hi, Min. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

I understand that you're having trouble signing in to Minecraft. May I know which device are you getting this error code from? It will help us determine the steps we can perform to fix the issue. You can also try the troubleshooting steps provided here: https://help.minecraft.net/hc/en-us/articles/44....

Sign in problem with Minecraft