Should purchase of Recon Tech Special Edition Controller via Microsoft Store go toward ...

Damage068 · May 23, 2017

Should I have received reward points or VIP points for the recent (April,2017) order of the Recon Tech Special Edition Wireless Controller?

During the purchase, the form suggests getting a Rewards account so the purchase is allocated but it doesn't give an option to link or refer to an existing Rewards account. When I made the purchase, I was logged into the Microsoft account that is tied to
my xBox gamer tag and Rewards account.

:)

XBLRewards8 · May 23, 2017

March special offers

Hello ForeverEndless,

If you purchased from the MicrosoftStore.com site, then your purchase would go towards the Ghost Recon offer. The MicrosoftStore.com site and Microsoft.com store are two separate storefronts, with the Microsoft.com store being linked to the Xbox storefront
you access from your console.

Since all our other offers, including Simply Rewarding, are for purchases from the Xbox Store, your purchase would not go towards this offer. Regarding the Credits for the Ghost Recon offer:

When will I receive my Rewards Credits?

Your Rewards Credits should appear as pending within 15 days of your game’s shipping date.

So if your purchase was made from the MicrosoftStore.com site, it is too early to see those Credits pending.

XBLRewards8 · May 23, 2017

Bonus Points for Tom Clancys Wildlands not deposited.

Hello vertigo860,

As stated in your previous post, this offer is only for physical (disc copy) purchases from the MicrosoftStore.com store:

Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits

As you confirm via your receipt, since your purchase was for a digital copy (a code redemption), it was not eligible for that offer.

Smwutches · May 23, 2017

No. Hardware does not count towards VIP and there are currently no offers to receive credits for purchasing hardware.

XBLRewards8 · Nov 3, 2018

Hello Damage068,

Our program does not currently have any offers that awards the purchases of hardware. They may have been talking about Microsoft Rewards, but since that is a separate program, we cannot give assistance regarding their policies. However, for Xbox Live Rewards,
that purchase will not go towards any Rewards.

Smwutches

No. Hardware does not count towards VIP and there are currently no offers to receive credits for purchasing hardware.

XBLRewards8

Hello Damage068,

Our program does not currently have any offers that awards the purchases of hardware. They may have been talking about Microsoft Rewards, but since that is a separate program, we cannot give assistance regarding their policies. However, for Xbox Live Rewards,
that purchase will not go towards any Rewards.

XBLRewards8

Hello ForeverEndless,

If you purchased from the MicrosoftStore.com site, then your purchase would go towards the Ghost Recon offer. The MicrosoftStore.com site and Microsoft.com store are two separate storefronts, with the Microsoft.com store being linked to the Xbox storefront
you access from your console.

Since all our other offers, including Simply Rewarding, are for purchases from the Xbox Store, your purchase would not go towards this offer. Regarding the Credits for the Ghost Recon offer:

When will I receive my Rewards Credits?

Your Rewards Credits should appear as pending within 15 days of your game’s shipping date.

So if your purchase was made from the MicrosoftStore.com site, it is too early to see those Credits pending.

onyxishere

Sorry to hear it. Please highlight the game from the dashboard and press the start button on the controller then select Manage Game. If the content is not in your downloaded content list then go to Ready to Install to install it from there.

If you should not be able to intall the DLCs from here, also try to access them via the Xbox Store instead.

Accessing the content from the store will not work for items offered via a special offer such as a complete edition or season pass. Content can only be accessed via the in game store or the method I described earlier. Going to the Xbox Store will force
the owner to pay for the items again.

aadanvers

Thanks, having just found on the Bungie forums another person in the same predicament it seems that Microsoft Store is at fault, for misinformation about The Taken King, where extras in the Collectors Edition was included in the Legendary Edition by mistake
so apparently They should offer refund which would then allow purchase of the Collectors Edition to unlock some content that I/we weren't supposed to have in the first place and obviously the Legendary Edition was removed from the store.

So yes anyone reading this go to store help/chat etc and if you purchased the Legendary Edition via Microsoft Store then you should get a refund after some checking on their part.

Should purchase of Recon Tech Special Edition Controller via Microsoft Store go toward ...