Should I hook an Ethernet cable which is connected to my Xbox to my modem or my router?

Hello BugsyQuinones,



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Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello BugsyQuinones,

Thank you for posting in Microsoft Community.

It is recommended to connect your Xbox to your router instead of your modem. This is because your router acts as a central hub for all your devices, including your Xbox, and provides additional features such as network security and traffic management. Connecting your Xbox directly to your modem may also cause issues with your internet service provider's terms of service. Therefore, it is best to connect your Xbox to your router using an Ethernet cable for optimal performance.

We hope this helps you with your issue. If you have any other questions or concerns, please feel free to contact us again.

Sincerely,



Microsoft Community Moderator

I'm hooked up to a Cisco DPC3825 DOCSIS 3.0 Gateway (Roger's Canada) modem / router.

I had the ethernet cable connected directly from the modem into my xbox.

However, when I selected test Wireless Network it told me to unplug the ethernet cable first!?

Now I have unplugged the ethernet cable and connect to Xbox Live via Wifi and also connect to my computer faultlessly. It's just weird that I can't use both...?

No problem! I'm willing to try anything to fix this issue, it's been annoying since 2 years ago when it started. (when my brother got his xbox).

- Well i looked at my modem and took out the ethernet cable connecting to the router, put a ethernet cable into there and hooked it up to my xbox directly but it didn't seem to work I hit join xbox live via direct connect but it instantly said there was
no connection. I may not be doing something right but I'm not sure. It just kept saying i didn't have a connection. It's a brand new modem. It seems like it needs a connection to the router for it to work at all. There's only one ethernet port so I cant plug
both in. Am I doing something wrong or do i have a bad modem or something? (if it helps, as soon as i hook up the router and everything my internet is fine again)

like a comcast modem. yeah I have one wire which connects to my Router and the other to my computer. and i put my ethernet cable in my Router.