Should I be an insider when using the “Report a Problem” app?

If the above solution does not work, then you should report the issue using the Xbox insider hub, you do not need to be an insider to use it. Download the app from the store, then when installed, press and hold the Xbox button on the controller until the
power menu pops up, select report a problem, and follow the instructions from there.

It could be an issue at Microsoft's end. What I would do is report the issue using the insider app. You should be able to report the issue using the app.

Hey there Jesse,

Sorry to hear about your controller problems with your new Xbox.

I would suggest that since you recently joined the previews program that you should report it either within the insider's hub app or by following the steps outlined in

How to provide feedback as an Xbox Insider. When you report such a thing, Xbox is alerted to their problem and can use information on your situation to help make our new updates better.

Hope this information was helpful

Thanks!

Hey michaelkoch248,

If you have not already, can you use the Xbox Report a Problem app to report this bug? This will provide our engineers with a deeper understanding of what the cause may be.

If you are unsure how to use the Xbox Report a Problem app, you can follow the guide here: https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

Please let us know when you report the bug!

Thank you,

I’ve posted similar issues there before, even recently, and had the threads quickly closed because they weren’t “relevant” to the insider program itself.

I’m aware that issues can be directly reported through the “report a problem” app on Xbox consoles that are enrolled into the insider program but I’m not enrolling mine into the insider program with its potentially buggy builds just so I can report a problem, so I was directed to ask here instead. Would be nice if it was easier (and less risky) to report issues, instead of going through all of these support loops.

Maybe that “report a problem” app should be on every console regardless of insider program enrollment, or the online support have clearer paths to report app issues.