Shipping label is incorrect and nobody will help me.

Hello James Pearce1,

Please try using a different device, mobile network, clear your browser cache or browse in private mode.

I had already gone through all of those steps but I went through them again.

I type "Talk to an agent", and enter my reason.

I enter the captcha code, then key in my phone number, and every single time I get the same message;

"We’re unable to process your request for a call back. Please try again later."

I have tried this at least twenty times now. I've spent hours on this and I am very busy. I can't actually believe Microsoft can't code a working address input screen. I just need to change the county in the address. Please provide me a direct email or phone number for the person who can help me do that. Why is that so difficult?

Hi James Pearce1,

Thank you for posting in the Microsoft Community.

For this type of issue, we recommend that you speak with our live support. Due to the complexity of the issue and involves personal information, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
      

I have a similar issue. I was told I was emailed a shipping label but they spelled it wrong. I have been talking to them daily for the past week trying to get another shipping label and they keep changing their answer! Fed ex! Ups! Ive been escalated,
somebody will call me, etc. NOBODY CAN HELP ME get this fixed!!!! I paid over $500 for a machine that's less than 2 months old and its like they are intentionally giving me the runaround. Its simply unbelieveable.

Hi Diamond!

Thanks for your post, if there have been issues receiving a shipping label, please go ahead and check out our

Devices page and there should be an option to view the label after signing in. If not please do
Contact Support again because there could be an issue with the email the label was sent to (i.e. mis-typed or incorrect email documented by agent).

I hope this information helps! Thanks again.