Shark card purchased in Microsoft store not showing in account

Hi! And thank you for your reply.

Playing on xbox x

Disc is the same one I used to use on xbox one

This is what I purchased

://www.xbox.com/en-ca/games/store/gta-online-megalodon-shark-cash-card-xbox-series-x-s/9n29jqdxjsz0

Hi, Shejoc! Thank you for reaching out.

I'm sorry you are experiencing issues with your purchase.

If it's okay, I'd like to ask you a few questions to help me better understand your problem.

• Are you playing GTA on an Xbox console?

If so, may I ask which version of GTA V you are playing? GTA V has separate versions for Xbox One and Series X|S, and they do not share or use the same Shark Cards.

• Could you share a link to the Shark Card you purchased? Please do it this way:

- Go to your order history at: https://account.microsoft.com/billing/orders

- Locate your purchase.

- Click on the item's name/picture to go to its listing on the Microsoft Store.

- Copy the URL from your browser's search bar.

- Paste it in your next reply.

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Due to the nature of your query, I find it important to offer a friendly reminder that this is a public forum and personal information should not be posted here. Please make sure not to accidentally reveal any personal information in the form of text, pictures, or other media.

Thank you! I'll be looking forward to your reply.

Best regards,

- AJ.

Hi, Shejoc! Thank you for your reply and additional information.

If this disc worked on your Xbox One, you must be playing the Xbox One version of GTA. Based on the link you sent me, it seems you accidentally purchased a Shark Card for the Series X|S version of this game.

• In this case, I'm afraid my best advice would be to request a refund for your purchase, and then buy the right version of this Shark Card. To do so:

- Go to http://www.xbox.com/refunds

- Sign in to the Microsoft Account you used for this purchase.

- Select the game from the list of refundable items.

- Click the green "Request a refund" button"

• For your reference, here's the correct link based on the version of GTA V you are playing: https://www.xbox.com/games/store/megalodon-shar...

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Please don't hesitate to let me know if you have any questions, I'll be looking forward to your reply.

Best regards,

- AJ

Hi Craig! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your accidental multiple GTA shark card purchases.

Since you mentioned that the shark card contents don't show up in-game, kindly confirm the status of the purchases by signing in to account.microsoft.com > order history > select the date of range when you were charged for the shark cards.

If the purchases don't show up, this might mean that they were accidentally purchased on a different account. Please check your other Microsoft email accounts' order history.

Also, check the accounts' Order History of your family members or friends who might have been using your Xbox console or Windows PC frequently at your home. It might be possible that you have accidentally purchased the shark cards to one of their accounts.

If you have confirmed that the shark card transactions are in your account, please reach out directly to Microsoft Xbox Support since this is a technical issue/multiple accidental purchases as they have the tools and resources to properly investigate this case:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

If you purchased it from the Xbox Store on the console or on the website, the shark card automatically goes on your account. You do not get a code. The next time you launch GTA V, the money from the shark card should be in your game. If it doesn't show up within a 24 hours period then contact Xbox Support from support.xbox.com/contact-us