Shark card purchased in Microsoft store not showing in account

Discus and support Shark card purchased in Microsoft store not showing in account in XBoX Games and Apps to solve the problem; I bought a shark card yesterday (more than 24hra ago) and it's still not showing up in my account. What's going on? I have checked and the order shows... Discussion in 'XBoX Games and Apps' started by Shejoc, Jan 31, 2025.

  1. Shejoc
    Shejoc Guest

    Shark card purchased in Microsoft store not showing in account


    I bought a shark card yesterday (more than 24hra ago) and it's still not showing up in my account. What's going on? I have checked and the order shows completed and my credit card was charged.

    :)
     
    Shejoc, Jan 31, 2025
    #1
  2. Shejoc Win User

    Shark card purchased in Microsoft store not showing in account

    Hi! And thank you for your reply.

    Playing on xbox x

    Disc is the same one I used to use on xbox one

    This is what I purchased

    ://www.xbox.com/en-ca/games/store/gta-online-megalodon-shark-cash-card-xbox-series-x-s/9n29jqdxjsz0
  3. [ A J ] Win User

    Shark card purchased in Microsoft store not showing in account

    Hi, Shejoc! Thank you for reaching out.

    I'm sorry you are experiencing issues with your purchase.

    If it's okay, I'd like to ask you a few questions to help me better understand your problem.

    • Are you playing GTA on an Xbox console?

    If so, may I ask which version of GTA V you are playing? GTA V has separate versions for Xbox One and Series X|S, and they do not share or use the same Shark Cards.

    • Could you share a link to the Shark Card you purchased? Please do it this way:

    - Go to your order history at: https://account.microsoft.com/billing/orders

    - Locate your purchase.

    - Click on the item's name/picture to go to its listing on the Microsoft Store.

    - Copy the URL from your browser's search bar.

    - Paste it in your next reply.

    -----

    Due to the nature of your query, I find it important to offer a friendly reminder that this is a public forum and personal information should not be posted here. Please make sure not to accidentally reveal any personal information in the form of text, pictures, or other media.

    Thank you! I'll be looking forward to your reply.

    Best regards,

    - AJ.
  4. [ A J ] Win User

    Shark card purchased in Microsoft store not showing in account

    Hi, Shejoc! Thank you for your reply and additional information.

    If this disc worked on your Xbox One, you must be playing the Xbox One version of GTA. Based on the link you sent me, it seems you accidentally purchased a Shark Card for the Series X|S version of this game.

    • In this case, I'm afraid my best advice would be to request a refund for your purchase, and then buy the right version of this Shark Card. To do so:

    - Go to http://www.xbox.com/refunds

    - Sign in to the Microsoft Account you used for this purchase.

    - Select the game from the list of refundable items.

    - Click the green "Request a refund" button"

    • For your reference, here's the correct link based on the version of GTA V you are playing: https://www.xbox.com/games/store/megalodon-shar...

    ----

    Please don't hesitate to let me know if you have any questions, I'll be looking forward to your reply.

    Best regards,

    - AJ
  5. Darhyl Amizola Win User

    Tried to purchase GTA Shark card £5.99. Payment has came out of my bank 4 times but no content has came across to my GTA account.

    Hi Craig! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your accidental multiple GTA shark card purchases.

    Since you mentioned that the shark card contents don't show up in-game, kindly confirm the status of the purchases by signing in to account.microsoft.com > order history > select the date of range when you were charged for the shark cards.

    If the purchases don't show up, this might mean that they were accidentally purchased on a different account. Please check your other Microsoft email accounts' order history.

    Also, check the accounts' Order History of your family members or friends who might have been using your Xbox console or Windows PC frequently at your home. It might be possible that you have accidentally purchased the shark cards to one of their accounts.

    If you have confirmed that the shark card transactions are in your account, please reach out directly to Microsoft Xbox Support since this is a technical issue/multiple accidental purchases as they have the tools and resources to properly investigate this case:

    https://support.xbox.com/en-US/contact-us/

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  6. StuartATrueRed Win User

    I’ve just purchased a shark card but haven’t received a code? Checked and purchase has been processed but still nothing. Any ideas please?

    If you purchased it from the Xbox Store on the console or on the website, the shark card automatically goes on your account. You do not get a code. The next time you launch GTA V, the money from the shark card should be in your game. If it doesn't show up within a 24 hours period then contact Xbox Support from support.xbox.com/contact-us
Thema:

Shark card purchased in Microsoft store not showing in account

Loading...
  1. Shark card purchased in Microsoft store not showing in account - Similar Threads - Shark card purchased

  2. Hello, I also paid for a shark card and put the code into my xbox account, I didnt get...

    in XBoX Games and Apps
    Hello, I also paid for a shark card and put the code into my xbox account, I didnt get...: Hello, i put a code into xbox store for a shark card and i didnt get anything in my account :( 4dff12e0-3c6b-4e2a-b6e0-1fcc63a2cb3d
  3. I purchased two shark cards and the money never entered my account I bought them off the...

    in XBoX Games and Apps
    I purchased two shark cards and the money never entered my account I bought them off the...: I purchased two shark cards and I never got the money for it. I bought them on Xbox. Please help me. b43f11ab-50b2-480e-b371-0a0be4d2b9fe
  4. why has my Gta shark card not been added to my online game

    in XBoX Games and Apps
    why has my Gta shark card not been added to my online game: I have bought the Gta shark card on the 13/05/25 but the game funds where no added onto my game. I bought it using Xbox store rather than buying through the game. I have checked a the payment was...
  5. purchased $100 shark card 5 days ago and haven’t received the $10,000,000 in game.

    in XBoX Games and Apps
    purchased $100 shark card 5 days ago and haven’t received the $10,000,000 in game.: GTA5 xboxone issue - I I tried restarting the game and console and still don’t have it. ba36eff1-5009-48b5-98d3-3ffcfcfcd0f1
  6. Tried to purchase GTA Shark card £5.99. Payment has came out of my bank 4 times but no...

    in XBoX Games and Apps
    Tried to purchase GTA Shark card £5.99. Payment has came out of my bank 4 times but no...: Tried to purchase GTA Shark card £5.99. Payment has came out of my bank 4 times but no content has came across to my GTA account yet I have been refused a refund. Is there anything I can do?...
  7. Xbox one unable to purchase shark cards in the shop

    in XBoX Games and Apps
    Xbox one unable to purchase shark cards in the shop: Hi I am not able to buy shark cards in the GTA 5 game? Message says "there is nothing here right now, please try again later" have done a restart but still the same. How can I fix this?...
  8. I purchased a Shark Card using a Microsoft Gift Card & personal Visa card for balance...

    in XBoX Games and Apps
    I purchased a Shark Card using a Microsoft Gift Card & personal Visa card for balance...: I purchased a Shark Card using a Microsoft Gift Card & personal Visa card for balance owing, but apparently it was for an Xbox X/S series where I have an Xbox One S, So I can't get the GTA$$$$...
  9. I am unable to see my purchased shark card in gta5

    in XBoX Games and Apps
    I am unable to see my purchased shark card in gta5: I purchased a card shark and I have not received the money into my gta online account e257b196-d33d-4903-a1f6-e4d6261cf64c
  10. I purchased a shark card from the Microsoft store, but didn’t receive the money

    in XBoX on Windows
    I purchased a shark card from the Microsoft store, but didn’t receive the money: I purchased a shark card from the Microsoft store but never received the money? I play on next gen e1ea5080-73b9-44dc-9433-3a2f444f55f8