Settings and Microsoft Store not working

Cameron C1341 · Apr 2, 2024

Hello, I've been having performance issues and game crashes on my Xbox One S recently, so I tried to check my settings for an update. When I tried to open settings, I got error code 0x807e1000a, and on another attempt, I got 0x80270254. The message with the second code said I needed to install the game or app and to check the Microsoft store, but I cannot open the Microsoft store either. I have tried to reset the Xbox normally with my controller and also by holding the power button for 10 seconds, unplugging the power and plugging it back in after 30 seconds. I also cleared my local caches from the storage through the apps and games tab, but the problem still persists. I'm not sure what else to do.

:)

Rodrigo Oliver

Hi Cameron, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your console.

Before you continue, make sure you've got the account sign-in information. You'll need it to log back into your console after the reset.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

Geri M.

Hello Vittorio Mennella,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today other than this account issue.

We understand that you are having issue with Microsoft Store apps. As per description you have tried a lot of troubleshooting steps already but still the issue persists.

We have some articles for recommendation for this issue. Kindly go and check if the troubleshooting suggestions can help you.

Fix problems with apps from Microsoft Store - Microsoft Support.

Troubleshoot issues with the Xbox app for Windows | Xbox Support

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Emmanuel Santana

Hello, and welcome to the Xbox Community! I'd be happy to help you today.

When you launch Microsoft Store, does it fail to open at all, or does it open with a blank screen, error code, or infinite loading?

Are you signed into Windows with a Microsoft account or a local account, and have you recently changed user account settings, group policies, or region/date settings?

zl DiviNe lz

If You want to buy anything so buy from your smartphone or Pc original even on your Xbox browser, Go to Microsoft Store and sig in with the same account You would buy If You would do this on your Xbox

Julian_

Hi! I assume you simply turned the console off and on again? If yes, please do the hard reset/power cycle as described here:

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

Settings and Microsoft Store not working