Setting Up New Xbox, Saying we need to create new account everytime we try to log in

Hi, Katherine! It's my pleasure to assist you with this today.

Please follow these steps and see if it will help fix the issue.

Make sure that Passwordless Account and Two-step verification are not enabled here.

https://account.live.com/proofs/manage/additional

Update your password here.

https://account.live.com/password/Change

Sign in here using the new password.

https://www.xbox.com/en-US/

Then, press and hold the Power button on the front of your Xbox until the console turns off.

Unplug everything from the back of your Xbox.

Wait 3 minutes, and then plug the power cord and HDMI back in.

Try to download your account.

Let me know if that works. Thank you!

I think I have figured out the problem.

We already had an xbox account from our 360. Yesterday morning in our boys haste to get his new xbox one set up, he created a new account and redeemed the game using the newly set up account.

Today we spoke to Microsoft and managed to get his old username account transferred over to the new xbox one so when trying to redeem the game again it won't let us.

Do you know how we can sort this problem or would we need to buy the game again??

I called yesterday to support and they are supposed to be escalating the ticket to a tier 3. My account appears to be a childs account and the parent account is not associated with it so I can't log him in to play. We had to create a new log so he could
play using a 14 day pass. I already paid for the Gold pass of course on his other account. I was getting an error everytime we tried to update the security settings only because he is not an adult and it would allow him to change.

Sorry so the account on Xbox is good.

He logged in to the Epic Games portal on the PC and unlinked your Fortnite profile to the Xbox and then tried

He can log in but it shows a new version of his fornite account with the same screen name but no record, no saved data, no levels etc.

On the PC he can log in and play with all the attributes he previously had on the xbox.

It is the Fortnite account with the Xbox Live account that has changed so we need to relink the old Fornite account, which he can still use on the

PC by logging in to the Epic Games Launcher, back onto the Xbox.

When we try to connect the Epic Games account to the Xbox we get this

Sorry, but this xbl account has already been linked to another Epic Games account.

We tried deleting/uninstalling Fortnite on the xBox and reinstallign but it connected ot the new account that had been created !

We don't know how to unlink the xbox form the new account it created and sync the xbox to his Epic Games account

Sorry for the confusion but as I said I am really not goo at this stuff.

Hope that helps.

I don't understand why we need an origin account, the case says "xbox live account" but nothing about anything else.. We can't get past the origin login screen to create a new account..