Setting the video output to 720p on the console, gives black screen when streaming to...

Thanks for the help and patience, Josef.

After installing the latest updates for both the console and app, it started working. I'm assuming Microsoft did something to make it work. 720p is no longer a problem.

Apparently, I was wrong. See below.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Moskus

You should be able to remote play at 720p using your computer.

In order to isolate a bit more your issue, are you able to test connecting the Console directly to your screen HDMI port?

Which resolution your PC handle? Are you able to set it to 720p manually and try in that way?

Are you on Windows 11 or 10?

And, which troubleshooting steps you have done so far to fix this, in that way I can advise you different things or how to proceed

Greetings

Alright, I spoke too soon. After the update, it seems I have to actually reinstall the Xbox app to get any game play visible. If not, I don't get the spaceship launching.

And now I can't see the 720p image streaming from my console. I could the last time I tried.

So:

• 720p is possible, but due to unknown issues it stops working.
  
• Both console streaming and xCloud stops showing anything, like the launch spaceship.
  

Very weird!

EDIT: To add to this, I can get it working doing the following steps.

1. (Uninstall the Xbox app on Win11.)
   
2. Install Xbox app again ("winget install Xbox", very nice!)
   
3. Start to stream from my console on my Android phone
   
4. Exit the stream
   
5. Start the Xbox app on Windows
   
6. Start streaming from the console
   
7. ???
   
8. Profit.
   

I don't know why this works, but it does.

If I close the stream and open it again, I only get a black screen and have to start from the top of the list above.

This is on a Surface Laptop Studio. I'd hope that Microsoft products would work together just fine...

EDIT: It turns out that reinstalling is unnecessary, I just need to run "winget install Xbox" right after I have started a stream on Android.

Hi Josef, and thanks for getting back to me.

• The black screen happens on both Windows 10 and 11. I've tested 5 different computers, two with Win11 and three with Win10.
  
• It happens on all resolutions I have tested, to 1080p up to whatever my Surface Laptop Studio has.
  
• It happens on both the official Xbox app and the "Xbox Game Streaming (Test App)".
  

I haven't tested changing the resolution on any monitors to 1280x720, but I can try. (However, it would be weird if that was the case). EDIT: This had no effect either, switching to 720p resolution on Windows still showed a black screen.

I can hear the menu sounds when I move the controller around, but I can't see any image.

Streaming from my Series X to my Android phone (Samsung S22 Ultra) works perfect.

xCloud works perfect on both Windows and Android.

EDIT: 720p resolution did not help.

May I know if you tried power cycling your console?

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.

Important: Be sure to wait at least 5 minutes. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

-----

If you already tried that, what about disabling and re-enabling remote features?

Settings > Devices & connections > Remote features and turn off everything

Once the console restarts, enable everything and give it a new try.

**As soon as I arrive home, I'm going to test this with my Series X. In that way I can advise you new things