Services and Subscriptions glitching

sbarash · Apr 25, 2019

I logged in and took a look at my services and subscriptions. I was surprised to see OneDrive listed along with the services I do subscribe to, xbox live and xbox gamepass. The Onedrive section says I pay a reoccurring subscription of $9.99 a month. I never
subscribed to that, so I clicked on the manage link in the onedrive section. Instead of my onedrive subscription displaying, my xbox gamepass subscription is displayed. I try to access my onedrive subscription many times, and always the gamepass subscription
pops up. Hovering over the link, I can see the the URL to the onedrive subscription and the URL to the gamepass subscription both point to the gamepass subscription. Thinking that this is just an error on the site, I replace the section of the url that says
gamepass with onedrive, and finally I'm in the onedrive subscription section! I cancel my subscription to onedrive, and then return to my services and subscriptions....and gamepass has now been canceled! I tried all of this using Edge and Chrome. What is going
on!

There doesn't seem to be a category for an issue like this, so I hope someone can direct me where to go with this problem.

Thank you

:)

RedCarGamer

I logged in and took a look at my services and subscriptions. I was surprised to see OneDrive listed along with the services I do subscribe to, xbox live and xbox gamepass. The Onedrive section says I pay a reoccurring subscription of $9.99 a month. I never
subscribed to that, so I clicked on the manage link in the onedrive section. Instead of my onedrive subscription displaying, my xbox gamepass subscription is displayed. I try to access my onedrive subscription many times, and always the gamepass subscription
pops up. Hovering over the link, I can see the the URL to the onedrive subscription and the URL to the gamepass subscription both point to the gamepass subscription. Thinking that this is just an error on the site, I replace the section of the url that says
gamepass with onedrive, and finally I'm in the onedrive subscription section! I cancel my subscription to onedrive, and then return to my services and subscriptions....and gamepass has now been canceled! I tried all of this using Edge and Chrome. What is going
on!

There doesn't seem to be a category for an issue like this, so I hope someone can direct me where to go with this problem.

Thank you

Looks like a bug in the website, if you canceled it and the result was the gamepass canceled so looks like a bug in the website. So that value that appears in not the onedrive but the gamepass. The best with contact the support like was said above, and see
if you can get back the gamepass trough the support chat.

denis97g

you can contact support at support.xbox.com

Medic62812

what kind of glitch?

is the payment form tied to a subscription service like xbox music?

have you tried doing it on commerce.microsoft.com?

bowski477

Ah ok. You will need to contact official billing support for further assistance in canceling it for good.

support.xbox.com/contact-us

bowski477

If you log into account.microsoft.com and go to the services and subscriptions page do you see it listed there and confirm that it is expired.

Services and Subscriptions glitching