Service ticket for my Xbox controller says replacement device was delivered but I never...

Discus and support Service ticket for my Xbox controller says replacement device was delivered but I never... in XBoX on Consoles to solve the problem; I purchased a Xbox Elite Wireless Controller Series 2 using the design lab. When the controller arrived it had an issue with the ABXY buttons so I... Discussion in 'XBoX on Consoles' started by N1teW1sh, Dec 17, 2022.

  1. N1teW1sh
    N1teW1sh Guest

    Service ticket for my Xbox controller says replacement device was delivered but I never...


    I purchased a Xbox Elite Wireless Controller Series 2 using the design lab. When the controller arrived it had an issue with the ABXY buttons so I opened a service ticket and sent it in. The ticket status states my replacement device was sent and delivered but I never received it. I never even got a tracking number. I don't know what to do next. The order number is 2009080950.

    :)
     
    N1teW1sh, Dec 17, 2022
    #1
  2. Juhn Jac Win User

    Service ticket for my Xbox controller says replacement device was delivered but I never received it. What do I do next?

    I purchased a Xbox Elite Wireless Controller Series 2 using the design lab. When the controller arrived it had an issue with the ABXY buttons so I opened a service ticket and sent it in. The ticket status states my replacement device was sent and delivered but I never received it. I never even got a tracking number. I don't know what to do next. The order number is 2009080950.
    Hi N1teW1sh

    Greetings!

    Thank you for posting in Microsoft Community. We are happy to help.

    To know more about the information of the replacement, please reach out to our customer service department since they have the proper tool to check because here in community we don't have such tool to check the account status or any delivery status.

    Click here: Contact us | Xbox Support

    It would be best as well if you contact the courier of the item so that they can check it on their end.

    Sincerely



    Microsoft Forum Moderator
  3. ClutchInAction Win User

    UPS delivery germany

    My replacement device is on its way back and to be delivered today!
  4. Cerebral Paul Win User

    My X button is broken?

    If it's happening in all the games you play, it is likely the controller, if you just purchased it, it's likely still under warranty and you can either take it back to the place of purchase or put in a service ticket with Microsoft.

    Accessory replacement

    If you purchased a Microsoft Xbox accessory within the last 30 days, you can return it to the retailer with your original proof of purchase. If you purchased the accessory more than 30 days ago but within the accessory warranty period, you can order a replacement
    accessory from
    Device Support
    (console registration is required). Make sure you click
    Replace an accessory
    instead of “Repair my device.” Follow the onscreen prompts to place an order.

    https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced
  5. M3tal Daz3 Win User

    Connection problems with my Xbox One Controller

  6. bowski477 Win User

    My D pad on my xbox elite series 2 controller came out and i cant fix it how much would it cost for a repair like that?

Thema:

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