Service Request Number

Discus and support Service Request Number in XBoX on Windows to solve the problem; Where do I find the Service Request Number when sending the Xbox out for repair 1050cc86-9336-4d65-98e8-a53b9f421976 Discussion in 'XBoX on Windows' started by The Series, Nov 19, 2022.

  1. The Series
    The Series Guest

    Service Request Number


    Where do I find the Service Request Number when sending the Xbox out for repair

    :)
     
    The Series, Nov 19, 2022
    #1
  2. Candyman7890 Win User

    Service Request Number

    You'll want to contact support directly for assistance. 1-800-4my-xbox if you're in the US/Canada or
    http://support.xbox.com/contact-us
    The good news is that using that number I actually talked to a human being in the U.S.

    The bad news is the call took 1 hour and 37 mins and, not shockingly, the original service request had inexplicably been canceled. In addition, the service request had been entered for a phantom console serial number that was not associated with my account.
    The customer support rep couldn't have been nicer but I've had it with Microsoft. The company is defined by total incompetence and it's too large to have any systems that talk to each other. The customer service agent was as frustrated as I was.

    I don't play Xbox nor any other MSFT games and I will never play them nor buy another MSFT product (this is all for my kids' stupid controller). Adios!
  3. Dogfleet Win User

    Service Request Number?

    After a couple of hours of trying and trying again I have eventually managed to chat to someone using the above advise!

    The agent I was chatting to transferred me to the "hardware" department and a new service request has been set up for me.

    It is a shame Microsoft makes you jump through so many hoops to speak to a live agent, but all sorted at last.

    Thanks for the advice XBF Houmaidi.
  4. Dogfleet Win User

    Service Request Number?

    Thanks for the speedy reply!

    I have tried to contact a live agent numerous times and keep getting the message that "Something went wrong at our end. We’re working on it."
  5. JosefLBohorquez Win User

    Service Request Number

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today The

    Sorry, do you mean the prepaid shipping label needed to send your console to repair?
    Or what service request number do you mean?

    PS: please don’t share personal information like your email address or similar. Here in the forums no one can access directly to your account information
  6. Smwutches Win User

    Service request number

Thema:

Service Request Number

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