Service Order Was Sent to the Wrong Email, How can I Get it to a Main One?

So I first made a Microsoft account to play Minecraft on my PlayStation 4 in 2018. After doing this the Microsoft account then asked for me to verify it but since the account was originally wrong the verification code was sent to the wrong email. Now whenever I try to log into a different email I’m told to log into the email that was originally connected but since it’s not my email I can not get into it to disconnect it. Since then I decided to make a new Microsoft email and connect it to a different PlayStation account. One being only for Minecraft and one being the main account I use. After trying to send an invite to my main account from the Minecraft one it show that a Microsoft account and gamertag is connected to my main account. So how would I be able to find and disconnect said Microsoft account from my main PlayStation account.

You wouldn't be able to with only the gamertag.

That being said even if you could unlink the old Microsoft account from your main PSN account, Sony will not let you link a different Microsoft account afterwards.

Sony will only let you relink the original Microsoft account that was first linked.

"After Device services receives your submission, they’ll send you a service order number and an order confirmation email that includes shipping or drop-off instructions"

This is a part I copied from the link you sent and I have a question about this part. Is it possible to get this "service order number and an order confirmation" email via phone number?

(It sounds really stupid and useless but I still need to know)

Sometimes contacting the main customer service line and asking them can net some results. Depending on how the work order was made, whether through them or on your own, they can often see the work order notes. Depending on what's wrong though it may not
go all that in depth. It's enough to just have one of the seals be tampered with to void the warranty or if it shows significant signs of wear or abuse externally. But I'd start with giving customer service a call, 1-800-4-MY-XBOX.

Hi AIDDNAN!

Thanks for asking a really great question! I know it can be difficult sometimes when sending in any electronic device for servicing or repair, but no worries, we have got your back! If you've already set up the repair order from our site, then a label will
be sent to you via email. You do need to get your own shipping box in order to send the console in for repair. Normally, the shipping instructions are sent along with the label email but you can also get

shipping instructions, as well as packing instructions, from our support site.

Hope this helps!

Let us know how it works out!

you should contact support for help at support.xbox.com