Serious problem with Xbox console

Hi José Caique,

May we clarify what you mean on "Xbox console system to automatically change the wireless network channel without checking if there is another device," If you mean about the network bandwidths, this refers to your ISP - Internet Service Provider related issue. Some internet service providers (ISPs) limit downloads to a certain number of gigabytes (GB) for a certain period of time. If your games are up to date and you haven’t hit the data limits set by your ISP, it’s all good.

To manage and to know more about this, we would like you checking to this article for more details.

• Manage network bandwidths for game downloads on Xbox | Xbox Support.
  

To let your Xbox console, communicate with the Xbox network, you might need to open or forward ports, of which you can refer to this article.

• Network ports used by the Xbox network on the Xbox console | Xbox Support
  

We hope this clarify your concerns.

If you have other clarifications, you can get back to us by replying to this post.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)











Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Is it logical for your Xbox console system to automatically change the wireless network channel without checking if there is another device, and the user is not able to pin this channel for problems?

Not smart to program the console to do something like that.

Hi José Caique,

We appreciate you for bringing this up to Xbox Community Forum.

We understand that you have console conflict with my WIFI network. AS peer description, when the router changes the WIFI network channel the console also changes to a conflicted channel with the router. Let us check on this together and sort this out. We will assist you with your concern.

Can we try to check if;

1. Both ends of your Ethernet cable to ensure it is properly plugged in. Any physical connection problems can greatly affect connection speeds? You visit to this link for more help.
   

We would also recommend that you check on this article. Troubleshoot a wireless network connection | Xbox Support

Hope the information provided was helpful, if you have any further queries feel free to post. We will be glad to assist you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello again, José Caique.

We appreciate so much for your time and effort.

What we can suggest for now is for you to provide feedback and submit a bug to our support feedback and report a problem. Kindly go to this link. Provide feedback to Team Xbox | Xbox Support.



Submitting a bug through the Xbox App:

1. Navigate to the top right of the application and select your gamerpic icon

2. Select “Feedback” in the drop-down menu

3. Select “Report a problem”

4. Click Give new feedback

5. Add a feedback summary

a. Summary should be descriptive and fully detailing the error you are receiving. Links redirecting to this forum post will not be accepted and will cause a delay in your feedback submission.

6. Category should automatically be selected.

7. In the "add more details" category, you will have the option to "Recreate my problem". Recreating the problem will help us further pinpoint the error you are receiving.

8. Once complete, post the title of the bug report along with the submission date in this thread

Additional resources: (Sample screenshot)





If you have other concerns, you can create a new post here.



We wish you a good day!



Kind regards



Xbox Forum Moderator

Microsoft Community