Serious Login Problems

IDS Colossus · Mar 6, 2017

I've been a member (I think) since the rewards program started. But for well over a year now, I've been unable to actually sign into my account. Every time I try to login, it automatically and immediately logs me right back out as the first page is loading.
No idea how to fix it and using a different device doesn't seem to help.

:)

Mister Gwyther · Mar 6, 2017

Login problems

Not a problem, glad you got it sorted out. Enjoy!

CrazySu · Mar 6, 2017

Login problems

Thanks for the help. Apparently i should have been using "recover account" instead of join xbox live, lol! And just found how to get to the recover account menu just now, lol! Thanksfor the help

XBLRewards8 · Mar 7, 2017

Hello IDS Colossus,

We were able to log into your Rewards Account successfully. Therefore, this sounds like a intermittent connectivity issue that some users experience that generally goes away after 30 minutes or so. However, you may also wish to try using an alternative browser
and clearing your cookies/cache.

XBLRewards8

Hello IDS Colossus,

We were able to log into your Rewards Account successfully. Therefore, this sounds like a intermittent connectivity issue that some users experience that generally goes away after 30 minutes or so. However, you may also wish to try using an alternative browser
and clearing your cookies/cache.

Noroimaru

and thats it? i cant login unless i pay the balance? nothing more... serious??

Ballthunder

In responce to Vernierslake, I was trying to use a prepaid mastercard to pay off my balance. Not a pre paid membership card. I have since called microsoft in order to address the issue, And was told I have to use a Credit card to pay off my balance, not
a pre paid. Thanks for the help.

VernierSlake

You cannot and never have been able to pay off outstanding balances using pre paid membership cards. You need to use a credit card to pay off that bill.

iix VanQuisH xX

Hi there, first of all i recommend you to call Microsoft to discuss this issue. You may be able to change your credit card information by asking customer support and you can also cancel out any outgoing fees by canceling your subscription.

Also your problem with redeeming a code can also be solved through customer support, i am sure they will be happy to help.

If you have any other issues or are still experiencing problems i will be happy to help

You can send a PM to my GAMERTAG any time if you require help.

Kind Reguards

XBL Ambassidor: xKNx iiMaGiKzz

Serious Login Problems