Serious account issue [Mod Removed - Personal Information]

S-AYLWARD · Nov 2, 2019

I have now been unable to access my account for 2 and a half months now . I have chatted to support about 10 times with no help but it being raised to next level of support. I have tried to call and speak to someone but that service wont work for me, Password
reset does not work, Restoreing account doesn't either ive tried every way possible had no call or emails back from Microsoft. Support tells me the account is locked .Have also contacted fraud department they havent locked it say a support issue .So can
the lovely people in support [Mod Removed - see Guidelines] contact me . I have included support id in title

Thank you for listening.

:)

S-AYLWARD

Have tried 3 different browsers on three different machines all with same messages account has 2 step set up so it wouldn't make a difference i always get codes and all roads lead to the same messages

choppyseize

I would just try another browser or device.

S-AYLWARD

Call back does not work i told you that in the post. Here is what i get when trying to call or access the account.

S-AYLWARD

Hi ,

Thanks for reaching out to us in the forums for this issue with your Microsoft account. What message do you receive when you attempt to log into your Microsoft account? For example, does it say "Your account has been locked" or do you receive a different
message?

If you would prefer to
contact Xbox Support then you 'll need to do so by requesting a call back or chat from them. Here's how to get that accomplished:

Log into Support.Xbox.com

Scroll down, Click on Contact Us

Step 2 : Select a Category, then See other options

Step 3 : Select your Issue/Topic

Select - Show contact options

Select – Call me back or chat with Xbox Support

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available as the selections may change from time to time.

Please let us know this clarifying information so that we may tailor our support specifically for you to get you back in the game.

Here is call back message so what do i do ? As chat support font have tools to help

XBF Amber M

Hi S-AYLWARD,

Thanks for reaching out to us in the forums for this issue with your Microsoft account. What message do you receive when you attempt to log into your Microsoft account? For example, does it say "Your account has been locked" or do you receive a different
message?

If you would prefer to
contact Xbox Support then you 'll need to do so by requesting a call back or chat from them. Here's how to get that accomplished:

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 2 : Select a Category, then See other options
Step 3 : Select your Issue/Topic
- Select - Show contact options
- Select – Call me back or chat with Xbox Support

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available as the selections may change from time to time.

Please let us know this clarifying information so that we may tailor our support specifically for you to get you back in the game.

Serious account issue [Mod Removed - Personal Information]