Series X - will not find/pair with wireless headset. Tips?

Just got a brand new Series X with the Wireless headset and its cracking, distorting and dropping connection every few minutes or so. When it gets bad, it will drop entirely for a few seconds at a time before reconnecting.

I've tried hard resetting, unpairing and pairing, updating to 9.22 firmware three times and still have the issue.

This is so frustrating after spending upwards of $600 for this setup.

Question for the forum is...have you all tried other headsets? I'm curious if the problem lies with my Series X or just this headset. As I see the options as being:

• Return the Microsoft Wireless Headset for another Microsoft Wireless Headset.
  
• Return the Microsoft Wireless Headset and get a 3rd party headset.
  
• Warranty the Series X if the problem lies with specific hardware units.
  

Thanks for you insight.

Hello,

Im ,

Please Follow These Steps : The Xbox Wireless Headset pairs with an Xbox Series X|S or Xbox One console in the same manner as an Xbox Wireless Controller:

1. Be sure that both the headset and console are powered on.
   
2. Press and hold the green power button on the headset (located on the back of the left earcup) for 4 seconds. You will hear a repeated pairing tone, and the power light on the headset will start flashing.
   
3. Press the Pair button  on your console (the same button you use to pair a wireless controller with your console). The power light on the console will start flashing.
   
4. When the headset and console connect with each other, the power lights on both devices will stop flashing.
   

To connect an Xbox Wireless Headset to a Win10, Android, or iOS device using Bluetooth:

1. Be sure that the headset is powered on.
   
2. Press and hold the green power button on the headset (located on the back of the left earcup) for 4 seconds. You will hear a repeated pairing tone, and the power light on the headset will start flashing.
   
3. Go to the Bluetooth connections menu on your device and scan for available devices. The headset should appear as Xbox Wireless Headset in the available devices list.
   
4. When the headset connects with your device, the power light will stop flashing.
   

If you have trouble connecting an Xbox Wireless Headset, see:

Troubleshoot your Xbox Wireless Headset

Like only with my wireless pair it would happen on my one x it’s doing it allot on my series x

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

Pairing with console: If you’re having trouble getting your headset to connect with your Xbox Series X|S or Xbox One console, first be sure that both devices are in pairing mode (hold down the pair buttons for 2 seconds; the power lights will flash when the devices are in pairing mode). If that doesn’t work, try restarting both the console and the headset, then try pairing them again.

Please try the following troubleshooting step by step>

Troubleshoot your Xbox Wireless Headset

https://support.xbox.com/en-US/help/hardware-ne...

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I'm having the same issue. It's also unpairing my controller. I thought it was the controller, then realized I never had this issue before I got the wireless headset.

We also have 3 Xboxes ok the same floor. I have a Series X, my son has a Series S, and my daughter has an Xbox One Series X. They're all within 20ish feet of each other on the 2nd floor of our house. They have the wired headset and don't have any issues.

I realized I [usually] have my wireless headset paired to my cellphone at the same time. After pairing it with my phone once, it'll connect every time. I'm going to try turning off the Bluetooth on my phone to see if it helps.

It's been incredibly frustrating as it'll often unpair the controller in the middle of a match and/or stop playing sound.